Dreamcatchers Reality LLC.Reviews of dreamcatchersreality.com

Response from Dreamcatchers Reality LLC.Jul 20, 2023

Dear Dejohne Carter, I want to start by apologizing for the inconvenience and disappointment you experienced with your recent order. We deeply regret that you received a baseball cap instead of the bucket hat you had ordered, and that the dress did not meet your expectations in terms of quality and sizing. At Dreamcatchers Reality, we strive to provide our customers with the best products and services, and it is disheartening to learn that we fell short of your expectations this time. To address the issues with your order, we would like to offer you the following options: 1. Bucket Hat Reshipment: We can immediately reship the correct bucket hat to you at no additional cost. We'll ensure the right item is sent to you as quickly as possible. 2. Refund and Keep the Baseball Cap: If you would prefer to keep the baseball cap you received, we can process a partial refund for the difference in price between the bucket hat and the baseball cap. 3. Full Refund and Return: If you are unsatisfied with both items and no longer wish to keep them, we will provide you with a full refund upon receiving the returned items. Kindly be aware that returned items must adhere to our Return/Refund Policy. For your reference, you can review our Return/Refund Policy at the following link: https://www.dreamcatchersreality.com/policies/refund-policy. Regarding the dress, we apologize for any inconvenience caused by its thinness and incorrect sizing. We value your feedback and will share it with our product development team. Please let us know which option you prefer or if you have any other concerns. Your satisfaction is our priority, and we are committed to resolving this matter to your complete satisfaction. To proceed with any of the options, kindly contact our customer support team at [email protected] or by reaching out to our live chat support team. They are available to assist you with the process and answer any questions you may have. Once again, we apologize for any frustration this situation may have caused. We genuinely appreciate your understanding and the opportunity to make this right for you. Thank you for bringing this matter to our attention, and we hope to regain your trust in the future. Best regards, Alice K. Customer Care Team Dreamcatchers Reality [email protected]

Response from Dreamcatchers Reality LLC.Jul 9, 2023

Dear Alicia Hernandez, Thank you so much for your positive review! We're thrilled to hear that your order arrived promptly. Providing a seamless and timely shopping experience is one of our top priorities, so it's great to know that we met your expectations. We appreciate your trust in us and are delighted to have you as a satisfied customer. Your feedback encourages us to continue delivering excellent service and high-quality products. Rest assured, we'll maintain our commitment to meeting your needs in the future as well. If you ever need any assistance or have further inquiries, please don't hesitate to reach out. We look forward to serving you again and providing you with another exceptional shopping experience. Thank you once again for choosing Dreamcatchers Reality, and we can't wait to have the opportunity to serve you in the future! Best Regards, Dreamcatchers Reality

Response from Dreamcatchers Reality LLC.May 6, 2023

Dear Shanece Murrell, Thank you for taking the time to leave such a positive review. We truly appreciate your kind words and are thrilled to hear that you had a great experience with us. We work hard to ensure that our customers are satisfied and it's always great to receive such positive feedback. Your review serves as a motivation for us to continue providing the best possible service to our customers. We hope to have the pleasure of serving you again in the future. Thank you again for choosing us! Best Regards, Dreamcatchers Reality

Response from Dreamcatchers Reality LLC.May 5, 2023

Update: As of 05/08/2023, Your order has been delivered at 1:15 PM. Your tracking number is 9261290319828400000xxxxxxx. A confirmation has been sent to the email on file. Update: As of 05/07/2023, Your order is currently scheduled for delivery on 05/08/2023 by 9:00 PM. A confirmation email along with USPS tracking number 926129031982840000009xxxxx has been sent to the email address on file. As of 05/07/2023, The order has been in transit for 7 business days. Per our Shipping Policy, orders are typically fulfilled & shipped within 2-5 business days. Our delivery time can take 5-15 business days. You may also review our Shipping Policy can be found here: https://www.dreamcatchersreality.com/policies/shipping-policy. You will also receive a confirmation email once your order is out for delivery and has been delivered. Thank you! Dear Tanisha Williams, We would like to express our gratitude for reaching out to the Dreamcatchers Reality Support Team concerning your order status. Your inquiry was received on 05/04/2023 at 10:04 PM, and our Support Team responded on 05/04/2023 at 10:25 PM via the email address linked to your online order, updating you on your order status and including your tracking details. The email you have received from Trust Pilot is an automated email that is generated to gather feedback regarding our services such as customer service and interactions with Dreamcatchers Reality. This email is not related to the delivery of your order. Please note that your order is still in transit and on its way to your local USPS facility. We would like to inform you that we received your order on 04/19/2023, and we appreciate your support. Our usual fulfillment and shipping time is within 2-5 business days, not including weekends or holidays. You can find our shipping policy by clicking on "Shipping Policy" on our website or by reviewing our homepage. Your order was fulfilled on 04/26/2023 within our standard processing time outline in our Shipping Policy, and our delivery time can take up to 5-15 business days, excluding weekends or holidays. As of today, your order has been in transit for 6 business days. Your tracking details were sent by email to [email protected] on April 26, 2023.Your order is currently en route to your local USPS facility. We recognize the significance of tracking information, and as such, we have asked our Shipping/Receiving Department to resend the tracking details once again to guarantee that you receive them via email. If you have any further questions or concerns, please do not hesitate to contact our support team. You can reach us by email at [email protected] or through our live chat support available from Monday to Friday, 9:00 AM to 7:00 PM EST, and Saturday to Sunday from 9:00 AM to 5:00 PM EST. Thank you for choosing Dreamcatchers Reality. We hope you have an amazing day! Sincerely, Dreamcatchers Reality Support Team.

Response from Dreamcatchers Reality LLC.May 3, 2023

Dear Daisy Javar, Thank you for taking the time to leave us a positive review. We are thrilled to hear that you had a good experience with our customer service team and that we were able to respond quickly and effectively to your inquiries. We value your support and are pleased to hear that you would order from us again. Please do not hesitate to contact us if you have any questions or concerns in the future. Thank you again for choosing to shop with us and for sharing your positive experience. Best Regards, Dreamcatchers Reality Customer Service Team

Response from Dreamcatchers Reality LLC.Apr 23, 2023

Dear Ceterra, We appreciate you for taking the time to provide us with your valuable feedback. Your satisfaction with your purse is a source of joy for us, especially since we noticed that you've purchased it twice! At Dreamcatchers Reality, we take pride in serving customers like you, and it is always a pleasure to hear about your positive experience. Thank you for choosing us, and we wish you a fantastic day ahead! Best Regards, The Dreamcatchers Reality Team

Response from Dreamcatchers Reality LLC.Apr 16, 2023

Dear S.Witherspoon, Thank you for taking the time to leave a review of your recent purchase from Dreamcatchers Reality. We are delighted to hear that everything was great and that the size you ordered was available. However, we are sorry to learn that the purse you received was smaller than expected. At Dreamcatchers Reality, we take pride in delivering high-quality products that meet the expectations of our valued customers, and we are sorry that we fell short in your case. We would like to make things right and ensure your complete satisfaction. Please feel free to reach out to our customer support team by email at [email protected] so that we can discuss the issue and work towards a solution. We appreciate your feedback and look forward to the opportunity to serve you better in the future. Thank you for choosing Dreamcatchers Reality. Best regards, Dreamcatchers Reality Team