Marilyn R.
I was a little concerned when delivery…
I was a little concerned when delivery took more than a week so I took almost 3 weeks to get to me I love the purse the love tote all good
Response from Dreamcatchers Reality LLC.Aug 2, 2023
Dear Marilyn Ramos, Thank you for taking the time to share your feedback with us. We apologize for any concern caused by the extended delivery time of your order. We want to assure you that we received your order on 06/30/2023 at 7:43 PM, and our standard processing time for orders is 2-5 business days. As indicated in our shipping policy, your order was fulfilled on 07/06/2023, well within the 2-5 business day timeframe. However, we understand that the delivery time took longer than expected, and we apologize for the inconvenience this caused. Our shipping policy outlines that the delivery time can take between 5-15 business days. Your order was delivered on 07/18/2023, which is 8 business days after it was processed and shipped, still within the 5-15 business day timeframe as specified in our policy. We are glad to hear that you love the purse and the love tote. Your satisfaction is essential to us, and we are constantly working to improve our processes to provide a better customer experience. Once again, we apologize for any inconvenience you experienced during the delivery process. If there is anything else we can assist you with or if you have any further questions, please do not hesitate to reach out to us. Thank you for choosing us, and we hope to have the opportunity to serve you again in the future. Best Regards, Susan R. Customer Care Team