Dreamcatchers Reality LLC.Reviews of dreamcatchersreality.com

Response from Dreamcatchers Reality LLC.Sep 2, 2023

Dear Teresa M. N., Thank you for your feedback, and we're delighted to hear that you like the purse you purchased. We sincerely apologize for the delay in shipping your order and any inconvenience it may have caused you. Your experience is important to us, and we want to address your concerns. Upon reviewing your order history, we found that you reached out to our live chat support team on August 10th, 2023, and had a positive interaction with one of our chat representatives. We're glad to hear that they were extremely nice and even applied a discount to your order as a gesture of goodwill due to the delay caused by the high volume of orders we've been receiving. We appreciate your patience during this time. It's worth noting that we observed a discrepancy between your order's email address, which is associated with Comcast, and the email used for the chat interaction, which is a Gmail account. Please be aware that if you initiate a chat with a different email, all responses will be directed to that particular email address. Additionally, we did make an effort to proactively inform our customers about the delay by sending a mass email notification to all affected customers. We understand the importance of keeping our customers informed and strive to improve our communication processes. We genuinely apologize once again for any inconvenience you experienced during your shopping with us. Your feedback is valuable, and we are committed to enhancing your overall shopping experience. If you have any further comments or suggestions, please don't hesitate to share them with our Customer Insight Division at [email protected]. We aim to continuously improve our services and ensure that your future experiences with us are nothing short of excellent. Thank you for choosing Dreamcatchers Reality, and we look forward to serving you better in the future. -The Dreamcatchers Reality Team

Response from Dreamcatchers Reality LLC.Apr 16, 2023

Dear S.Witherspoon, Thank you for taking the time to leave a review of your recent purchase from Dreamcatchers Reality. We are delighted to hear that everything was great and that the size you ordered was available. However, we are sorry to learn that the purse you received was smaller than expected. At Dreamcatchers Reality, we take pride in delivering high-quality products that meet the expectations of our valued customers, and we are sorry that we fell short in your case. We would like to make things right and ensure your complete satisfaction. Please feel free to reach out to our customer support team by email at [email protected] so that we can discuss the issue and work towards a solution. We appreciate your feedback and look forward to the opportunity to serve you better in the future. Thank you for choosing Dreamcatchers Reality. Best regards, Dreamcatchers Reality Team