Janelle S.
Be specific on what you are selling. Show just the product the purchaser is buying.
You can start by being honest on what is being purchased. Not pictures of other products . Only what the buyer is purchasing. TY...
Response from Dreamcatchers Reality LLC.Sep 4, 2023
Dear Janelle Scott, We greatly appreciate you taking the time to share your feedback with us, and we sincerely apologize for any confusion you may have encountered. We understand your concerns regarding the product images, and we are dedicated to providing precise representations of our items. Your feedback is invaluable, and we want to assure you that our product listings will exclusively display the specific item you purchased, without any unrelated images. Your trust in us is vital, and we are committed to ensuring your shopping experience is transparent and straightforward. In reference to your review, we would like to clarify that we have not received any prior communication from you expressing dissatisfaction with our products. Upon reviewing your purchase history, we observed that you are a returning customer who previously acquired the DR-Mini Marc J. Tote Bag exclusively in black and, more recently, in orange on 07/30/2023. Our intention is to confirm that this review pertains to our company and not to another entity. Should this review indeed pertain to our company, we are fully prepared to assist you promptly. Please reach out to our 24/7 Email Support Team at [email protected] and provide your order details, along with images of the item you received. This information will enable us to better assist you in resolving any concerns you may have. Your complete satisfaction is our utmost priority, and we eagerly anticipate the opportunity to address this matter to your satisfaction. Warm Regards, The Dreamcatchers Reality Team