Dreamcatchers Reality LLC.Reviews of dreamcatchersreality.com

Response from Dreamcatchers Reality LLC.Mar 31, 2024

Dear Vanessa Curtin, We understand your disappointment regarding the cancellation of your order, and we sincerely apologize for any inconvenience caused. However, we would like to provide clarity on the situation. After investigating the matter, we found that your order was indeed canceled due to unforeseen circumstances, but these were beyond our control. The cancellation occurred approximately seven business days after your order was placed, not nearly a month as you stated. The reason for cancellation was flagged by our system due to discrepancies in the information provided, particularly concerning the billing address and recipient details. Our system detected irregularities that suggested potential fraudulent activity associated with the order. As a precautionary measure to protect both our customers and our business, the order was automatically canceled and refunded. We understand that security measures like these can sometimes inconvenience our customers, but they are essential to maintaining the integrity of our services and safeguarding against potential risks. We sincerely apologize for any frustration this may have caused you. If you have any further questions or concerns, please do not hesitate to contact our 24/7 Email Support Team at [email protected]. We are committed to resolving any issues and ensuring your satisfaction. Thank you for your understanding. Warm Regards The Dreamcatchers Reality Team [email protected] www.dreamcatchersreality.com

Response from Dreamcatchers Reality LLC.Nov 2, 2023

Dear Ebony Walker, I hope this message finds you well. I wanted to address your recent review and concerns regarding order number 011746DR. I understand your frustration and apologize for any inconvenience you may have experienced. After reviewing your order, I can confirm that it was indeed placed on September 8, 2023, at 1:08 PM. I would like to clarify the sequence of events that led to the cancellation of your order and the subsequent refund: 1. Additional Verification: Shortly after you place your order, our team identified a need for additional verification. We made several attempts to reach out to you to request the necessary information to proceed with your order. We take these security measures seriously to protect both our customers and our business. 2. Delay Notifications: In addition to the verification process, we also contacted you multiple times to inform you about the delay and to keep you updated on the status of your order. We understand the importance of transparency and tried our best to keep you informed throughout the process. 3. Special Discount Offer: In an effort to apologize for the inconvenience caused by the delay, we offered you a special discount as a gesture of goodwill. Unfortunately, we did not receive any response from your end regarding this offer. 4. Order Cancellation: Since we did not receive the required verification and any response to our attempts to communicate with you, we regrettably had to cancel your order to prevent any further delays. 5. Refund Issued: As per our records, a refund was issued to your account, and it was processed back to the card ending in 9777. We also reached out to your bank, Sutton Bank, to confirm the refund, and they verified that the funds were returned. 6. Email Notifications: To ensure you were aware of the order cancellation and the refund, we sent email notifications to your provided email address [email protected]. If you have not received the refund in your account or have any questions about the process, please double-check your bank statement for confirmation. We recommend that you also reach out to your bank for verification. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to contact our customer support team. We genuinely value your business and aim to provide the best service possible. Once again, I apologize for any inconvenience you experienced during this process. Thank you for your understanding, and we hope to serve you better in the future. Best Regards, -The Dreamcatchers Reality Team

Response from Dreamcatchers Reality LLC.Aug 13, 2023

Dear Raisa B. (Ibanie J.), We deeply value your feedback & are resolute in addressing the concerns you've voiced in your review. Your insights carry significant weight, and we sincerely consider each customer's perspective. At the very essence of our values lies an unwavering commitment to maintaining a standard of service that is exceptional. We acknowledge the circumstances surrounding shipping response times. Our unwavering objective is to consistently provide a service that is efficient and exceptional, while also bearing the responsibility of approaching all matters with the utmost fairness and impartiality. Effective and transparent communication plays an integral role in resolving misunderstandings. The presence of threats and disputes can intricately complicate matters, potentially hindering our capability to deliver the highest level of service to all of our esteemed customers. We fervently hope that you recognize our persistent dedication to fostering an environment marked by transparency, respect, and fairness—for the collective benefit of our valued customers and our business alike. We'd also like to highlight an email dispatched from our Claims Investigation Department on 07/28/2023 at 3:10 PM. This email effectively elaborates on the precise reasons that led to the decision to cancel the order. Additionally, we wish to refer to the interaction that transpired between you and our social media team via Instagram. While you expressed an intent to raise concerns about what you perceived as a lapse in professionalism on our part, we believe it's imperative to provide a more accurate portrayal of the scenario. At the outset, we proactively initiated contact on 07/08/2023 to verify your order due to potential fraud flags. Your response on 07/09/2023, confirming the order's details, was met with our assurance of processing your order accordingly. Furthermore, in light of the extra verification required, we extended an additional 15% discount atop an already discounted item. This resulted in a comprehensive 30% discount, coupled with complimentary shipping. On 07/17/2023, we reached out to notify you of the unfortunate loss of your order during transit. Swift action was taken to promptly reship the order after confirmation. We promptly addressed this matter with a profound apology and extended an additional 25% discount, augmenting the existing 30% discount, which cumulated to a substantial 55% discount, coupled with complimentary shipping. Our commitment to providing exemplary customer care persisted throughout the process, including our promise to proceed with shipment should the item be located—a commitment we remain resolute to uphold if the item surfaces. Regrettably, the situation took a negative turn as threats of disputes related to shipping response times emerged during your Instagram correspondence. While we consistently strive to provide prompt and superlative service, we're equally dedicated to impartially addressing all matters. In view of this, it was deemed necessary to engage our Claims Investigation Division to ensure transparency and accuracy in the process. This led, regrettably, to the decision to cancel your recent order. Effective communication is vital for resolving misunderstandings. Threats & disputes can hinder our ability to provide exceptional service to all valued customers. We hope you recognize our dedication to cultivating a transparent, respectful environment for the benefit of all. We deeply understand and empathize with your dissatisfaction, offering our sincere apologies for any inconvenience caused. Our unwavering commitment to integrity, honesty & customer satisfaction guides our interactions, and we strive to embody these values in every engagement. We kindly request your understanding amid the complexities of this situation. We sincerely appreciate the time you've taken to share your concerns, & we're deeply thankful for your understanding. The Dreamcatchers Reality Team

Response from Dreamcatchers Reality LLC.Aug 10, 2023

Dear Gregery Hughey, Your time and effort in providing feedback on our Shop Store, website, and Trustpilot account is genuinely appreciated. We extend our sincere apologies for the dissatisfaction you encountered with our bags. Our commitment lies in delivering products of the highest quality and ensuring positive experiences, and we deeply regret that we did not meet these expectations in your case. Your feedback is immensely valuable to us, and we thank you for bringing this matter to our attention. Although occurrences like this are rare, they serve as crucial opportunities for us to learn and improve. We want to assure you that every product listing on our platform includes detailed photos and videos of the actual items. These visual aids are aimed at providing our customers with a comprehensive understanding of our products prior to making a purchase decision. We want you to know that your feedback has been shared with the relevant department for a thorough review. Your insights will be carefully considered as we continue to refine both our products and services. As we've communicated across various platforms, we want to reiterate that our Customer Care Team is available around the clock via email at [email protected], seven days a week. For immediate assistance, you can also engage with our live chat support team from 9:00 AM to 9:00 PM, Monday through Friday. Your satisfaction is of utmost importance to us, and we are dedicated to addressing your concerns to the fullest extent. Once again, we genuinely appreciate your feedback and the opportunity it provides us to enhance our offerings. Please have a wonderful day ahead! Best Regards, The Dreamcatchers Reality Team

Response from Dreamcatchers Reality LLC.Jul 20, 2023

Dear Dejohne Carter, I want to start by apologizing for the inconvenience and disappointment you experienced with your recent order. We deeply regret that you received a baseball cap instead of the bucket hat you had ordered, and that the dress did not meet your expectations in terms of quality and sizing. At Dreamcatchers Reality, we strive to provide our customers with the best products and services, and it is disheartening to learn that we fell short of your expectations this time. To address the issues with your order, we would like to offer you the following options: 1. Bucket Hat Reshipment: We can immediately reship the correct bucket hat to you at no additional cost. We'll ensure the right item is sent to you as quickly as possible. 2. Refund and Keep the Baseball Cap: If you would prefer to keep the baseball cap you received, we can process a partial refund for the difference in price between the bucket hat and the baseball cap. 3. Full Refund and Return: If you are unsatisfied with both items and no longer wish to keep them, we will provide you with a full refund upon receiving the returned items. Kindly be aware that returned items must adhere to our Return/Refund Policy. For your reference, you can review our Return/Refund Policy at the following link: https://www.dreamcatchersreality.com/policies/refund-policy. Regarding the dress, we apologize for any inconvenience caused by its thinness and incorrect sizing. We value your feedback and will share it with our product development team. Please let us know which option you prefer or if you have any other concerns. Your satisfaction is our priority, and we are committed to resolving this matter to your complete satisfaction. To proceed with any of the options, kindly contact our customer support team at [email protected] or by reaching out to our live chat support team. They are available to assist you with the process and answer any questions you may have. Once again, we apologize for any frustration this situation may have caused. We genuinely appreciate your understanding and the opportunity to make this right for you. Thank you for bringing this matter to our attention, and we hope to regain your trust in the future. Best regards, Alice K. Customer Care Team Dreamcatchers Reality [email protected]

Response from Dreamcatchers Reality LLC.May 5, 2023

Update: As of 05/08/2023, Your order has been delivered at 1:15 PM. Your tracking number is 9261290319828400000xxxxxxx. A confirmation has been sent to the email on file. Update: As of 05/07/2023, Your order is currently scheduled for delivery on 05/08/2023 by 9:00 PM. A confirmation email along with USPS tracking number 926129031982840000009xxxxx has been sent to the email address on file. As of 05/07/2023, The order has been in transit for 7 business days. Per our Shipping Policy, orders are typically fulfilled & shipped within 2-5 business days. Our delivery time can take 5-15 business days. You may also review our Shipping Policy can be found here: https://www.dreamcatchersreality.com/policies/shipping-policy. You will also receive a confirmation email once your order is out for delivery and has been delivered. Thank you! Dear Tanisha Williams, We would like to express our gratitude for reaching out to the Dreamcatchers Reality Support Team concerning your order status. Your inquiry was received on 05/04/2023 at 10:04 PM, and our Support Team responded on 05/04/2023 at 10:25 PM via the email address linked to your online order, updating you on your order status and including your tracking details. The email you have received from Trust Pilot is an automated email that is generated to gather feedback regarding our services such as customer service and interactions with Dreamcatchers Reality. This email is not related to the delivery of your order. Please note that your order is still in transit and on its way to your local USPS facility. We would like to inform you that we received your order on 04/19/2023, and we appreciate your support. Our usual fulfillment and shipping time is within 2-5 business days, not including weekends or holidays. You can find our shipping policy by clicking on "Shipping Policy" on our website or by reviewing our homepage. Your order was fulfilled on 04/26/2023 within our standard processing time outline in our Shipping Policy, and our delivery time can take up to 5-15 business days, excluding weekends or holidays. As of today, your order has been in transit for 6 business days. Your tracking details were sent by email to [email protected] on April 26, 2023.Your order is currently en route to your local USPS facility. We recognize the significance of tracking information, and as such, we have asked our Shipping/Receiving Department to resend the tracking details once again to guarantee that you receive them via email. If you have any further questions or concerns, please do not hesitate to contact our support team. You can reach us by email at [email protected] or through our live chat support available from Monday to Friday, 9:00 AM to 7:00 PM EST, and Saturday to Sunday from 9:00 AM to 5:00 PM EST. Thank you for choosing Dreamcatchers Reality. We hope you have an amazing day! Sincerely, Dreamcatchers Reality Support Team.