DrChronoReviews of drchrono.com

My son's doctor's office uses onpatient by dfchrono and I had so many problems judy trying to get our account set up. But the worst problem of all is that when I tried to pay my bill, I got an error message that led me to believe the transaction had failed. I did this several times. Eight in fact. Well, I later discovered that I had 8 pending transactions for the bill I was trying to pay, which overdrew my account by $750. This company has no phone number to get hold of anyone. Only a website on which to submit a "request". I'm holding my breath waiting for these people to give me my money back. I won't be using their portal ever again.

I really love this EHR. It is customizable and created to work on the Mac platform (the only computers I have in my office). It has an app for mobile use. They take ideas from users and allow us all to vote for the updates and new features we would like to see. The billing piece did not work for me and my local billing company. This EMR allows me to take care of patients anywhere at any time. I wish the support was a phone call, but I am getting used to logging a support ticket. They do have very responsive support.

Do NOT sign up with Dr Chrono. Their Service is terrible!!! the EMR has tremendous potential to integrate with billing and save time and money, however the staff does not know ( or seems not to care) to how to maximize the service and profit. I had a local biller that closed shop (age) so I signed on a year ago. It has been nothing but headaches and collections at HALF the rate I was getting before with local biller. Now they are starting to charge me more eventhough our collections have not reached threshold and I have NOT added services. The number of errors from their billing service in INDIA is mind-boggling. I have been teaching them for the last year. Stay Away!

Great EMR/EHR if you are looking for an open API platform. If you need or want a platform customized to your platform, DrChrono may need some customization. Their support is great if you pay for the full and highest level of the app, the lower levels require tickets so their is a delay in response. Overall we have been very pleased with the app, EHR, billing, coding, support and use of the app.

DO NOT trust this company! They consistently try to overcharge for billing. Literally every month I have to fight with them as the bill they send me every month is incorrect. I am constantly fed fraudulent information about their billing. I am having to get an attorney involved to break my contract with them even though I have documented evidence of them actively lying to me in communications.

I used their service and for the duration of the time I was with them they kept sending me labs from another practice in Virginia. Never fixed the issue. I finally terminated the service and spoke with alexis Blackwell via email and phone. They are still charging me for the services for 3 mths. No response from them. Poor customer service as well.

We joined drchrono Aug, 2019, sytem never worked for us, never used it for a single claim, they were unwilling when we asked for more help learning the system. They won't let us out of the contract and continue to bill us $349 each month for zero service. Since Covid-19, and not treatng any patients, I can't keep paying the charge, their phone mailbox is full, no way to reach them, no email to write to. Their system won't let me delete my credit card from our profile. DO NOT USE THIS COMPANY. Judy, Sr Office Admin

DrChrono provides an excellent EHR platform that is intuitive, easy to use and comprehensive in terms of the services a physician would want to access while charting. Their customer service is outstanding and their team provides excellent tech support. Given my only experience with EHR charting this past decade was with EPIC, I wasn't sure what to expect once I opened my own practice. I have been very pleasantly surprised! DrChrono has developed an EHR platform that is available online, provides training to providers, and is easily accessible to patients via an online patient portal. Their seamless integration of billing services and revenue cycle management (which is optional) has allowed me to focus on what matters most to me: patient care.