EDWARD Z.
Excellent
Excellent customer service and product.
Response from Drake SoftwareMay 9, 2022
We strive to provide the best products and customer service in the industry. Thank you for your review, Edward!

Established in 1977, Drake Software® empowers more than 70,000 tax professionals nationwide with a trusted ecosystem of technology-driven solutions. Our mission is simple: Deliver reliable, efficient, and secure tools that streamline tax preparation, accounting, and client services.Drake Workflow™ is our integrated workflow automation solution, connecting our tools and products with real-time tracking, status updates, and built-in urgency alerts. Preparers save time and reduce risk with secure electronic signatures via Drake E-Sign™, while integrated payments through Drake Pay™ help expedite fast deposits — typically within two business days — via credit, debit, ACH, Pay-by-Refund, and contactless options.Our accounting and payroll solutions in Drake Accounting® simplify bookkeeping, payroll, and financial reporting, while secure client portals through Drake Portals® provide a convenient way to exchange sensitive tax documents. Flexible, web-based tax preparation via Drake Tax Online™ makes it possible to work anywhere with confidence — supported by trusted compliance, customizable workflows, and modern security.From tax and accounting to payroll and payments, Drake Software delivers end-to-end solutions built on decades of experience and innovation. Ready to experience the difference trusted technology makes? Download a free trial of Drake Tax® today and join thousands of professionals who rely on Drake Software every tax season.
Drake Software (drakesoftware.com) has 506 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.
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Administration & Services · Charlotte, North Carolina
Excellent

Administration & Services · Cary, North Carolina, North Carolina
Excellent

Administration & Services · Fayetteville, North Carolina
Excellent
Administration & Services · Raleigh, North Carolina
Excellent
506 approved reviews, newest moderated first
EDWARD Z.
Excellent customer service and product.
Response from Drake SoftwareMay 9, 2022
We strive to provide the best products and customer service in the industry. Thank you for your review, Edward!
Nee M.
Product was great for the cost. Price increases for 2021 program do not appear justifies as NOTHING CHANGED OR WAS IMPROVED on over the 2020 program. The increase in business return fees for 2022 has me looking around for a better priced product.
Response from Drake SoftwareMay 10, 2022
Michael, thank you for leaving a review. Please call 828.524.8020 and ask to be escalated regarding your pricing concerns.
Gary R.
We appreciate the software team. In particular the telephone support team is quick, efficient, personable, and easy to engage in meaningful conversation. They come up with solutions and show their thorough knowledge by doing it quickly. A couple things that would be good: 1. A single button to quickly print the Engagement Letter from the list of returns. 2. Consistent placement of the PRNT and Notes screens across return types. Put them all in miscellaneous or whereever.
Response from Drake SoftwareMay 9, 2022
Thank you for the great review, Gary! Please send suggestions for enhancements to [email protected].
Sheila D.
I had no issues with Drake software. This is my first year hosting my software in the cloud and I was worried about it. Drake tax appeared to function very well and I did not notice the issues that other preparers obviously did.
Response from Drake SoftwareMay 9, 2022
Thanks for the feedback, Sheila. We're glad that you had a positive experience hosting Drake Tax on Right Networks!
G Faith O.
Thank you for a reliable software that keeps my small business running.
Response from Drake SoftwareApr 29, 2022
Thank you for leaving a great review! We strive to provide the most reliable software in the industry.
roy taramasco J.
had some problems with duplexing documents a solutions was not found as of yet
Response from Drake SoftwareMay 10, 2022
Thank you for your feedback, Roy. We've forwarded your issue to the appropriate team.
Georgia E.
Absolutely awesome tax software and awesome company.
Response from Drake SoftwareApr 13, 2022
Thank you for leaving a great review! We hope to serve you again next filing season.
Luis R.
After much research and having had used other tax software I gave Drake Tax a try. Not only is pricing very reasonable, the workflow of data entry is extremely efficient. I have not had to reach out to support yet, as their knowledge base online is very thorough and can usually get the answers to my questions and or problems there. Not looking back and I'm happy I made to choice to try out Drake.
Response from Drake SoftwareMar 15, 2022
Tax prep shouldn't be a hassle. Thanks for the review, Luis!