Drake SoftwareReviews of drakesoftware.com

Response from Drake SoftwareJun 1, 2026

Thank you for taking the time to share your feedback, Jose. We're sorry to hear about the confusion regarding your renewal purchase and the amount that was charged. We understand how frustrating it can be when the final charge does not match your expectations, especially when you were planning to take advantage of an early renewal offer. We would like the opportunity to review your account and the details of your purchase. Please contact our Sales team at (800) 890-9500 so we can look into the matter and assist you further. Thank you again for bringing this to our attention, Jose.

Response from Drake SoftwareJun 1, 2026

Thank you for sharing your feedback, Carlayon. We're sorry to hear that the increasing cost of the software has left you considering other options. We understand how important pricing is when evaluating the value of a product year after year, and we appreciate you being candid about your experience. We would welcome the opportunity to discuss your concerns and review the options available to you. Please contact our Sales team at (800) 890-9500 so we can better understand your situation and answer any questions you may have. Thank you again for taking the time to leave a review.

Response from Drake SoftwareJun 15, 2026

Thank you for your review, Dorothy. We're glad to hear that you've had a good support experience. Having reliable assistance when questions come up is important, and we're pleased that our team has been able to help when you need it. Thank you for taking the time to share your feedback with us.

Response from Drake SoftwareJun 1, 2026

Thank you for taking the time to share your feedback, Jose. We're sorry to hear about the confusion regarding your renewal purchase and the amount that was charged. We understand how frustrating it can be when the final charge does not match your expectations, especially when you were planning to take advantage of an early renewal offer. We would like the opportunity to review your account and the details of your purchase. Please contact our Sales team at (800) 890-9500 so we can look into the matter and assist you further. Thank you again for bringing this to our attention, Jose.

Response from Drake SoftwareJun 15, 2026

Thank you for sharing your feedback, Angela. We're thrilled to hear that you love Drake Tax, especially the portal. Knowing that it has helped make tax season less stressful and supported the growth of your firm is incredibly rewarding. When tools help simplify processes and create opportunities to expand, it can make a meaningful difference. Thank you for your kind words and for taking the time to share your experience with us.

Response from Drake SoftwareJun 15, 2026

Thank you for your review, Dhurup. We're delighted to hear that your renewal process was flawless. Having a smooth and straightforward renewal experience helps you get ready for the upcoming tax season with confidence, and we're glad it was such a positive experience for you. Thank you for taking the time to share your feedback with us.

Response from Drake SoftwareJun 1, 2026

Thank you for sharing your feedback, Charles. We're sorry to hear that the recent pricing changes have left you reconsidering your options. We understand how important cost is when choosing tax software, and we appreciate your honesty about your experience. We would welcome the opportunity to discuss your concerns and better understand your perspective. Please contact our Sales team at (800) 890-9500 if you'd like to speak with us about your account and available options. Thank you again for taking the time to leave a review, Charles.

Response from Drake SoftwareJun 1, 2026

Thank you for taking the time to share your feedback, Cheryl. We understand how frustrating it must have been to spend significant time verifying nearly 200 Utah returns, amending 100 returns, and communicating those changes to your clients. We recognize the impact that software-related issues can have during an already demanding tax season, and we are sorry to hear about your experience. Thank you again for sharing your feedback with us.