Hawk
Great Support
I switched to this software a number of years ago when my prior software company failed to provide helpful problem service. Drake has been great and has helpful people answer the phone when I have had a problem. I have used both the Pay-per-return service and the online software service. There was a learning curve and if you only like dealing directly with the IRS forms it may not be for you. But I have found it extremely helpful. Often prompting me to another form or adding information when needed. I have been doing taxes for over 30 years and have used numerous software providers. Drake gives me access to every state I have ever needed to use without further cost. Drake provides VERY good service at a reasonable price.
Response from Drake SoftwareApr 22, 2026
Thank you for taking the time to share this, Hawk. It’s great to hear that having helpful support when you need it has made a difference, especially after your previous experience. We’re also glad the prompts, access to multiple states, and overall value have supported your work over the years. With your depth of experience, that kind of flexibility and guidance can really matter in day-to-day preparation.