Dovly AIReviews of dovly.com

Response from Dovly AIDec 8, 2025

Thank you for sharing your experience. We’re sorry to hear that you haven’t seen the progress you were hoping for, and we want you to know that we’ve been trying to reach you directly by phone and email so we can go over your account together. We haven’t heard back yet, but we are ready whenever you are. When we reviewed your recent credit activity, we found several factors—such as new accounts reporting, increased balances, and higher utilization—that can cause significant score drops. These changes are separate from the dispute process and often explain sudden decreases, even when corrections are being made in the background. Your account also shows multiple successful removals and active disputes still being worked on. We know how disappointing it is to see your score go down instead of up, and we want to help you understand exactly what’s affecting it and what can be done from here. Our team would love the chance to speak with you and answer any questions you have. You can reach us at [email protected] or through the in-app chat. We hope to connect soon so we can continue assisting you.

Response from Dovly AINov 25, 2025

Thank you so much for this insightful 5-star review! We are genuinely pleased to hear that our team was able to provide the compassionate support and flexibility needed during your identity verification process. We completely understand the trepidation that comes with sending documents online, and we strive to prioritize human understanding in every interaction. Your feedback is truly valuable, especially your point about the need for compassion and understanding in the face of technology and AI. We believe that a simple gesture, like a phone call, can make all the difference in building trust. Thank you for choosing Dovly and for reminding us that people are at the heart of the service we provide. Let us know if you need any other assistance on your credit journey!

Response from Dovly AINov 25, 2025

We are thrilled to hear that you have seen successful deletions and that our efforts are helping you "get life on track." We truly appreciate you sharing your positive experience and endorsing our service. We would love to help you continue your journey! Please reach out to our support team if you need additional assistance on your credit journey. We are here to help you achieve your goals!

Response from Dovly AINov 25, 2025

We apologize for any confusion regarding your service and for the lack of improvement in your credit score. We understand you need results. We have searched our system but cannot locate your account to review your progress, and you did not provide the necessary details when asked via Trustpilot. To resolve your concerns and clarify your service plan, you must contact us directly to verify your identity at [email protected]. We look forward to helping you achieve your goal.

Response from Dovly AINov 25, 2025

We regret to hear your process was slower and more costly than expected, and we apologize for any frustration this caused. While we often approach disputes sequentially to maximize success, we need to review your specific account, plan timeline, and billing details to address your experience accurately. However, as with your previous review, we are still unable to locate any client account matching your details, and you did not provide the requested verification information when prompted. To properly investigate the claims regarding your service speed and costs, you must contact us directly to verify your identity at [email protected]. We are committed to resolving this for verified customers.

Response from Dovly AINov 25, 2025

We take accusations of unauthorized billing and fraud very seriously, and we apologize for any poor experience you've had. We have checked our records and are unable to locate any client account matching your review details. Furthermore, you did not provide the necessary information when we reached out via Trustpilot to verify your identity. If genuine, these billing issues require immediate attention. To locate your account and ensure your funds are handled correctly, you must contact us directly with your full name or account number at [email protected]. We are committed to resolving this for all verified customers.

Response from Dovly AINov 12, 2025

We sincerely apologize for the lack of movement and improvement you've experienced, Dustin. We have searched our system but cannot locate your account using the information provided. We also did not receive a reply to our request for details. To investigate this immediately and resolve your concerns, please contact us directly with your full account details at [email protected]

Response from Dovly AINov 5, 2025

That's great to hear! We're glad you think the app is pretty good for building your credit. Making that process effective and straightforward is exactly our goal. We're always striving for that perfect 5-star experience! We attempted to locate your account but don't have enough information. If there's anything at all we can do to elevate your satisfaction and earn that extra star, please don't hesitate to reach out to our support team. We're here to help!