April G.
Excellent Customer Care
The Customer Care agents expressed such genuine concern understanding and compassion for my unfortunate situation. I had oredered from Dossier several years now and this time ordered many bottles of perfume for myself and as gifts for my frinds. The delivery happened to sync with one of the worst weeks we have had as a family in a long time, starting with attending the funeral of our dear uncle far from home. While traveling home, we experienced a catastrophic engine failure leaving us stranded 250 miles from home. Putting our loss into prospective we got a call that evening saying my dear little 7 year old nephew was being airlifted, actually to the city we were stranded in, and being placed in ICU due to a freak accident. We finally made it home only to find missing packages. We weren't sure what happened. There were heavy winds with a big winter storm. Dossier agents promptly responded to my report of loss /missing packages. They compassionately dealt with the case and provided a full refund. I will continue to be a loyal consumer and advocate of your fine product, company, and customer service and share with others these amazing scents! My friends are loving them! Thanks again for treating me so kindly!
Response from DossierDec 5, 2025
Your message had us feeling all the feelings, April! You've been going through so much, and we're really glad we could at least make the package situation one less thing to stress about. We're sending you and your family the warmest hug!