Jeffrey G.
Amazing customer service
Amazing customer service
Response from DossierDec 26, 2025
We’ll take that any day, Jeffrey! Thanks for the love and for shouting out the support 😊

Dossier is the perfume house for the next generation. All products are crafted in Grasse, France, using the same craftsmanship standards as traditional French luxury houses. Dossier has also invested in its very own Creative Lab to develop fragrances, crafted solely from premium-quality and sustainable ingredients. Dossier was founded to make premium fragrances and the world of French perfumery accessible to everyone. We value transparency and offer information on everything you want to know—from sharing details on how we source ingredients to our upfront approach to pricing and educational resources on the fragrance industry. No excessive markups or smoke and mirrors necessary.Dossier follows strict U.S. and E.U. cosmetic safety guidelines to ensure all our products are formulated using ethical and sustainable practices and well-sourced, top-quality ingredients. Our fragrances are 100% non-toxic, cruelty-free, vegan, and eco-friendly. So, now, you can indulge guilt-free.In an industry that profits off creating an air of exclusivity and making luxury feel aspirational rather than accessible, Dossier encourages experimentation and self-expression via fragrance. We don’t feel the need to dictate trends or tell you which scents are best for you.Dossier carries three main collections: Dossier Originals (in-house exclusive scents), Dossier Impressions (designer-inspired perfumes), and Dossier Home (designer-inspired candles and room diffusers).Ready to rewrite the rules of luxury fragrance? Step into our perfume house today.
Dossier (dossier.co) has 2,799 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing2,799 approved reviews, newest moderated first
Jeffrey G.
Amazing customer service
Response from DossierDec 26, 2025
We’ll take that any day, Jeffrey! Thanks for the love and for shouting out the support 😊
Ashley
Andrew was super helpful and I appreciated his speedy response to my request for support on my first ever Dossier order. He was kind, efficient, and swift.
Response from DossierDec 26, 2025
First-order moments matter, Ashley, so we’re really glad you felt taken care of right away. Welcome in 💛
Caren B.
Customer service is everything customer service should be. Robert was very helpful and make me feel at ease with my order. I love it here
Response from DossierDec 26, 2025
This makes us smile, Caren. Feeling calm and supported is exactly how it should be. So happy you’re enjoying it here 😊
JENNIFER N.
As we get in the swing of Christmas, I for one get a little crazy. I ordered a gift for my daughter from Dossier. I had forgotten I already ordered it, and ordered it again, ( It’s hard getting old ) and reached out to customer service. They were so quick to reply and and most gracious with help. I will definitely recommend this company to others!
Response from DossierDec 26, 2025
Holiday brain is very real, Jennifer! We’re glad the team could jump in fast and help straighten things out. Thanks for spreading the word 💫
Andrea Q.
The best customer service! I ordered some perfumes with their big Black Friday sale, but the wrong address was updated when i made the order. I freaked out and emailed, but I thought they wouldn’t answer as it is a friday night. However, lovely Samara replied soooo quickly and was super helpful to correct my address :) I can’t wait to smell the perfume!!!
Response from DossierDec 26, 2025
We can feel that panic moment, Andrea! So glad we could fix the address quickly and save the day. Hope your delivery brings all the excitement 💛
Claark
Gran atención al cliente, fácil de comprar en su página
Response from DossierDec 26, 2025
¡Gracias, Claark! Nos encanta saber que todo fue fácil y con buena atención. Siempre aquí para ayudarte 😊
Nick
Customer service was quick and very nice when I messed up my shipping address for a new purchase, so I’m very excited to test out my new fragrances. I’ve also purchased their discovery set prior and I can’t keep my boyfriend off me when I wear any of them 😊
Response from DossierDec 5, 2025
Nick, we're so glad we could fix that address for you, and even happier to hear your discovery set is getting that kind of attention. Have fun with your new scents...sounds like you won't be wearing them alone 😊
Scott M.
Awesome service all around! Thank you so much!
Response from DossierDec 5, 2025
You're the sweetest for saying that, Scott. We're just glad everything felt smooth on your end. Thanks for the love!