DossierReviews of dossier.co

First order of 1 parfum went great. Second order of 8 parfums, catastrophic follow up and no sens of customer satisfaction. The order got lost and the support didn’t find a solution to get my 8 perfumes. Now I have to wait 20 days until the order is officially lost. I proposed them to resend me everything but they don’t want to. Easy, they got the money and they decide what to do with it. They lost a client, and specially I’m going to share this aweful experience with all my friends, family and my 39k followers on Instagram.

Excelente servicio al cliente, mi pedido tardó en llegar más días de lo normal por temporada alta pero me estuvieron apoyando con el seguimiento de mi paquete y estuvieron atentos hasta que lo recibí. El empaque es muy lindo, los perfumes son de calidad, huelen muy bien y la duración del olor es muy buena! Volveré a comprar.

Tuve dudas por el envío tan complejo por la temporada alta y me ayudaron a resolver mis dudas, siempre con una excelente atención... Muchas gracias ✨️

I will never ever order from them again , I had made an order and initially had both addresses for them to deliver, they delivered to the wrong address, which I wrote to their delivery people which they asked me to and kept telling them to send it to the correct address and of course they still sent it to the wrong address and Dozier will not refund my money or send another order because they’re saying it was my fault when their people that deliver. It was their fault because they didn’t put the right address like they told me to.

Accidentalmente escribí mal la dirección de envío. Hice el pedido en la madrugada y de inmediato mandé correo a ‘soporte a cliente’ y me contestaron a la brevedad y me apoyaron con el cambio de domicilio. Excelente atención y muy amables. El pedido llegó justo como era.

I don’t like this perfume very strong I can’t use it I headache with I never see like this perfume ever. I am very disappointed with this perfume at all. When I use it all my friend is sneezing and me

I love these perfumes! Very high quality and long lasting! I took advantage of the great Black Friday sale and got 9 scents… some are for me and some are gifts. You can’t go wrong with this company and their products.

Customer service best.