DossierReviews of dossier.co

I ordered 4 products from Dossier (woody sandalwood, ambery saffron, ambery vanilla and gourmand orange blossom) on Friday and received them Monday morning! Unfortunately, one of the scents was doubled (2 ambery saffron) and so gourmand orange blossom was missing from the order. I contacted their customer service and they were friendly and eager to help. By Wednesday, I received a bottle of the gourmand orange blossom! It was such a quick turn around and I couldn’t be happier with all the scents I’ve purchased! They smell beautiful and the longevity is impressive as I can still smell them even after a workout! I’m also super impressed with their customer service as they were so friendly and took only a day to send the right perfume. Overall, a very positive experience and I will definitely shop there again and recommend their perfumes to my friends and family!

I opted for an exchanged but realized after I placed the new order I wasn't going to like the new items. Customer Service was able to escalate my exchange request before it had processed (because I still owed money). They were able to cancel the order I owed on, processed the items I wanted, and refunded the difference.

I had placed my first order and it unfortunately got lost during shipping. I emailed the company, and the customer service was phenomenal. After waiting 15 days, to make sure the order didnt surface somewhere, I was offered a replacement or a refund. I chose the replacement, and it arrived in 3 days. It smells really good and I'm so glad I purchased it!

Have ordered from them for years and never had an issue. Placed an order for Christmas and we never opened it as we were out of town. One of the fragrances smelled old and rancid. Immediately called and sent them pictures of the brand new bottle. Nothing they could do as it had been over 15 days. I have tons of fragrances so I didn't think to try all 8 we got at one time, my mistake. Talking to a computer versus a real person is also very annoying.

Excellent experience with the Dossier support team. I had an issue with my order and they were able to escalate and resolve my problem quickly. I am very satisfied!

My order from Dossier never arrived, so I contacted their customer service. I'm not sure if it was a new delivery service for them, but the Customer Service Rep was beyond helpful in reaching out to them. She put me in contact with them as well as looked into it. She went above & beyond & was fantastic. She offered to have it resent, and although nervous, the second time was the charm. I received my delivery which I attribute to her. Dossier was great! Thank you!

I needed to exchange a fragrance. Everyone I communicated with from intitiating the exchange to delivery it went really seamless Thank you Dossier. 10/10 HIGHLY RECOMMEND.

Recibí mucho apoyo en el proceso de que mi pedido llegara, gracias.