DossierReviews of dossier.co

Horrible company. Shady business tactics and unfair practices.

I wanted to love this brand, but as a first-time customer, I'm extremely disappointed with my overall experience. I ordered two fragrances. One was a fairly close match to the original scent, but unfortunately, it had very poor longevity. The second bottle, which was also the more expensive option, wasn't nearly as accurate to the original fragrance and performed even worse in terms of longevity. To make matters worse, the bottle arrived leaking and defective. I reached out to customer service hoping for a replacement bottle, but received very little assistance. I was honestly disappointed and insulted when I was offered only a 10% refund for a product that arrived damaged rather than them standing behind their product and making sure I got a bottle that wasn't damaged. I'm now mailing the damaged bottle back to them and doing an "exchange" but for a new bottle of the exact same thing. I had to email and request that extra fees that got added on when I went to complete the exchange be removed so that I don't have to pay even more money just to get a bottle that isn't broken. At this point, I might be better off just returning my entire order and calling it a day. Based on the performance of these two scents and their customer service (or lack thereof), I will not be repurchasing. They are threatening to remove my review now. I have multiple photos of the leaking bottle that I would love to attach. I could also screenshot the email thread in which the company was fairly nice but not helpful at all and did not seem to care that the bottle was leaking

I really love the scents from Dossier. There has yet to be any that I dislike and they describe their scents well. I LOVE their customer service! The last two orders I’ve placed, I’ve accidentally used the wrong address and it was no hassle at all getting it sorted through email. They were very quick to respond too! Products are packed well and They have some pretty great sales and promotions too! The membership seemed costly at first and honestly I wasn’t a fan, but since I’m going to be using dossier regularly, I’ve actually come to really like having their membership. It’s kind of like my own little perfume savings account plus perks! I’ve truly enjoyed my experience with this company

Customer service was very fast and efficient at correcting my issue! Loved it ! 🥰

Great product quality. On my last order I had selected the wrong shipping address. Their customer service was very fast to respond and fix the issue within minutes.

Corrected my address quickly will review more once get product

The Products: Absolutely abysmal. One fragrance was undoubtedly expired and smelled purely like acetone. I could not tell the difference smelling my nail polish remover and the fragrance. The second fragrance deviated entirely from its advertised scent profile. Update: The acetone and chemical scent has settled down slightly after a day of storing it in a cool, dark place with the cap off. The Customer Service: Even worse than the perfumes. I reached out about the expired scent and found no help. I initiated a return for one item and waited for them to look into the expired one (again, no response). Then I repeatedly asked if I could include the expired item in the same box under the same return label for a full refund. Instead of answering my specific questions, their agent just repeatedly sent me the exact same automated response to every single email. I did not even get a "yes" or "no" to my repeated question. She is the only "agent" who ever replies, and they completely ignored my request for a new representative, which leads me to question the legitimacy and capability of their support. Save your money. There are far better, more affordable fragrance dupe brands out there that actually value and respect their customers. I generally exercise a great deal of patience with such issues and have never been a difficult customer by any means. However, Dossier is perhaps the only brand that has caused me such an unprecedented level of frustration. Once more, I strongly advise against wasting your financial resources on this company.

At the beginning it was awkward because they were asking me for lots of information, yet after doing it it all made sense! Everything was fast and services was great