Susan A.
Quick customer service
Was having trouble with the website and using rewards. They were very quick to help me and I was able to use my rewards and complete the order. Thank you!

Dossier is the perfume house for the next generation. All products are crafted in Grasse, France, using the same craftsmanship standards as traditional French luxury houses. Dossier has also invested in its very own Creative Lab to develop fragrances, crafted solely from premium-quality and sustainable ingredients. Dossier was founded to make premium fragrances and the world of French perfumery accessible to everyone. We value transparency and offer information on everything you want to know—from sharing details on how we source ingredients to our upfront approach to pricing and educational resources on the fragrance industry. No excessive markups or smoke and mirrors necessary.Dossier follows strict U.S. and E.U. cosmetic safety guidelines to ensure all our products are formulated using ethical and sustainable practices and well-sourced, top-quality ingredients. Our fragrances are 100% non-toxic, cruelty-free, vegan, and eco-friendly. So, now, you can indulge guilt-free.In an industry that profits off creating an air of exclusivity and making luxury feel aspirational rather than accessible, Dossier encourages experimentation and self-expression via fragrance. We don’t feel the need to dictate trends or tell you which scents are best for you.Dossier carries three main collections: Dossier Originals (in-house exclusive scents), Dossier Impressions (designer-inspired perfumes), and Dossier Home (designer-inspired candles and room diffusers).Ready to rewrite the rules of luxury fragrance? Step into our perfume house today.
Dossier (dossier.co) has 2,799 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Susan A.
Was having trouble with the website and using rewards. They were very quick to help me and I was able to use my rewards and complete the order. Thank you!
Sam
Great customer service, great product !
Ansley
I have ordered from Dossier a few times now and unfortunately this time the reed diffuser I ordered had come spilled in the box. :( When I reached out to customer service I sent photos of the product and they told me they could do 10% off…. uh no! lol! Since this was a gift I needed a new one sent - so that’s what I told them. Andrew was fast to reply and order me another free of charge. Don’t be afraid to tell them what you need! Otherwise love the scent dupes and I will order again!
Misutaki
5/5 for Customer rep: Andrew. 3/5 for Dossier. I returned my order over a month ago, and they did not start processing my return until I actively got in contact with them again. Every other company I've ever dealt with automatically processes returns when they receive the package. It leaves me wondering what would have happened if I never got in contact myself.
Jaclyn L.
Andrew was wonderful, very helpful and kind while helping me set up a return.
Alvie
I am new to Dossier. Like most people I read their reviews and found a lot a very happy customers and of course some that had nothing but problems that were never resolved. I had concerns that you couldn't reach them by phone and what if they didn't respond to emails. What I found was a company with superior customer service. I contacted them through help @dossier.co. I got a reply back in a very short time from a gentleman named Mike. He guided me through the process of returns and exchanges in a very patient and helpful manner. A return label and an authorization slip was provided. Dossier is a company that you can confidently do business with. They are reputable, honest and are there for you.
Johna
This is a great company for affordable fragrances!! I highly recommend them! They also have great customer service! I requested an address change and they emailed me back very quickly to adjust that!
SPICE
I never rcvd confirmation email and used the chat service and it was fixed in seconds!! cant wait for my products