DossierReviews of dossier.co

Helped me resolve a charge on my account that I wasn’t aware of and do so efficiently

Refund took 10 minutes - slay!

This was my first time ordering from Dossier and I didn't realize they charged a monthly fee to shop. When I contacted the company they immediately responded and refunded me. Great customer service!!!!! Thank you for being so responsive and quick. It was greatly appreciated.

I recently came across a shipping issue with my Dossier order and when I reached out to their customer service team, they were beyond wonderful. Robert not only provided very timely responses, but also made sure I knew what my options were on how to proceed. As I decided to get a replacement order, he put in that order immediately and made sure that my shipment had extra attention on it. Overall I had a fantastic experience with Dossier’s customer service team and would most definitely continue to use their products knowing that any issues I have would be solved easily.

Dossier always has the best dupes and scents for an affordable cost. Their customer service is absolutely amazing and they do what they can to help you!

Dossier is a great and trust worthy company. At first I was hesitant because I found them through and ad on Instagram. Most ads on Instagram I found to be misleading or untrustworthy. Dossier is anything but that. 1. Their product is great. 2. Their return process was painless and easy. 3. They have great customer service I didn't realize I signed up for the membership until I was charged the following month. I couldn't figure out how to cancel it on their website and thought that damn... this is another one of those fake companies that just take your money. But no, I reached out to them via email and within an hour I got a response, had my refund given, and my membership canceled. Really great customer service. If I used more perfume than what I use now I would have definitely signed up for the membership. But since I don't, I will just continue to buy from them as needed. Highly recommend Glossier, and thank you to the representative, Tudor, who gave excellent service!

I was not able to figure out how to apply my credits towards my purchase. When I reached out to customer service, they responded quickly and were a big help. Thank you to the customer service rep Mike.

I bought a ton of perfumes so that I could find two scents that I loved. Because of their return policy and amazing partnership with the Give Back Box, I knew that I would be returning most of the scents. Their return policy is 30 days within your delivery date, but life got crazy so I wasn’t able to return the scents within that deadline. I reached out to the customer service team and they graciously gave me an exception !! Great team and very accommodating. Support them!!