Roshan E.
Great company and amazing customer…
Great company and amazing customer service! Ion is super helpful :)

Dossier is the perfume house for the next generation. All products are crafted in Grasse, France, using the same craftsmanship standards as traditional French luxury houses. Dossier has also invested in its very own Creative Lab to develop fragrances, crafted solely from premium-quality and sustainable ingredients. Dossier was founded to make premium fragrances and the world of French perfumery accessible to everyone. We value transparency and offer information on everything you want to know—from sharing details on how we source ingredients to our upfront approach to pricing and educational resources on the fragrance industry. No excessive markups or smoke and mirrors necessary.Dossier follows strict U.S. and E.U. cosmetic safety guidelines to ensure all our products are formulated using ethical and sustainable practices and well-sourced, top-quality ingredients. Our fragrances are 100% non-toxic, cruelty-free, vegan, and eco-friendly. So, now, you can indulge guilt-free.In an industry that profits off creating an air of exclusivity and making luxury feel aspirational rather than accessible, Dossier encourages experimentation and self-expression via fragrance. We don’t feel the need to dictate trends or tell you which scents are best for you.Dossier carries three main collections: Dossier Originals (in-house exclusive scents), Dossier Impressions (designer-inspired perfumes), and Dossier Home (designer-inspired candles and room diffusers).Ready to rewrite the rules of luxury fragrance? Step into our perfume house today.
Dossier (dossier.co) has 2,799 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Roshan E.
Great company and amazing customer service! Ion is super helpful :)
Nidda S.
Amazing, efficient and prompt help with any question or concerns. Tudor was amazing figuring out what was happening with my order. Replied to all my concerns quickly and solved the issue. I have yet to receive this amazing service from another big name company. Thank you for all your help today Tudor. Can’t wait to order more items in the future.
Response from DossierMay 14, 2024
Hey Nidda! It's always our goal to provide top-notch service to our amazing customers like you! Thanks a ton for your kind words, and we can't wait to have you back for more scented experiences in the future!
Bernadette P.
Andrew provided great customer service! The perfume bottle I got was leaking and fortunately I added the insurance option. It took a couple of emails to get the replacement processed. I have been enjoying trying new fragrances!
Chieko R.
I love their customer service! Quick, fast, and efficient! I get soooooo many compliments on my perfume! Forever fan!
Brianda B.
I genuinely enjoy Dossier products, but the customer support is impeccable. I will continue to be a customer due to the customer support I received from Tudor. Thank you, Tudor, for all your help!
Flordy P.
Samara provided great customer service she helped me applied my reward points and refunded my money back to my account. Her email response was quick and she's efficient. I'm a happy customer knowing that whenever i encounter an issue their customer service is quick to respond!
Response from DossierMay 14, 2024
That's fantastic to hear, Flordy! At Dossier, we're dedicated to not only crafting exquisite fragrances but also ensuring that your experience with us, is seamless and delightful. Quality perfumes paired with exceptional service - that's our promise to you!
J M.
Bought a few products and was great experience. The customer support is great and very efficient. Quick to resolve any questions. Thanks. Will be back.
Anaela H.
The customer service is very quick, efficient and super helpful. I had the help of Larry, who helped me twice in a row with very separate problems but solved it in a matter of minutes. Everything was clear and concise, I have no complaints.