DossierReviews of dossier.co

I would do 0 if I could. Purchased this cologne for my grandson as Christmas gift. He started sneezing the minute he put it on so I contacted Dossier right after Christmas explaining this. I’ve reached out several times letting them know it was gift so he didn’t open it until Christmas but their response is that they “have” to stick with policy. Also, be careful as I did one time purchase and next thing I know, I get notice they did another charge for approximately $42 on my credit card as they said I had subscribed (which I didn’t). Awful cologne and customer service!

Dossier was very quick to ship even during Xmas times. Great customer service with quick response and problem solving. I will definitely be placing more orders in the future. Very happy with product price and customer service

Charged $42.70 for a subscription i didnt want. A notice email was sent to my spam a day prior and the company contact is trash. Perfume smells great but that subscription is shady and im not the only one not happy about this. Go online and look they do this to a lot of people

I recieved great customer service when a shippment didn't arrive. My order was sorted out and I recieved it in good order in a timely way. Ionut, helped me through the process and went above and beyond, in my opinion. Very satisified with the product and with customer service. I'll be buying again soon.

I was charged 39.95 for a membership I did not sign up for..or at least was unaware. I was emailed back stating I would lose that money. I placed a one time order with NO clue I signed up for a membership! Instead of good customer service and a refund issued, I was email I would forfeit this money. AWFUL way to retain customers

Os perfumes são maravilhosos, um mais cheiroso que o outro, todos tem uma ótima fixação, por onde passo sinto o cheiro maravilhoso me acompanhar. Recebi super rápido e vieram todos bem embalados. Os que peguei foram: Ambery Saffron, Fruity Almond, e Citrus Green Apple, difícil escolher um preferido, todos perfeitos. Atendimento maravilhoso também, atendente super atenciosa.

Everything was done professionally and in good time. I would recommend others try Dossier for good quality fragrances at excellent cost.

Yesterday I went to Dossier wanting to purchase their new perfume "Neroli Romance". After placing the item in the cart, I went into my account to see how many rewards points I had. According to it, I had a total of 1560 points, but they had expired 2 days before. I felt sad! I reached out to customer service asking if the would please reinstate my points and as a courtesy to me, they added them back to my account!! Now that's what I call wonderful customer service! I have reached out to them in the past and they have ALWAYS taken excellent care of me. Thank you so much Tudor!!