Ryl M.
Top tier customer service
Top tier customer service
Response from DossierAug 31, 2026
Top tier and we will wear that title proudly! Thank you, Ryl! 💛

Dossier is the perfume house for the next generation. All products are crafted in Grasse, France, using the same craftsmanship standards as traditional French luxury houses. Dossier has also invested in its very own Creative Lab to develop fragrances, crafted solely from premium-quality and sustainable ingredients. Dossier was founded to make premium fragrances and the world of French perfumery accessible to everyone. We value transparency and offer information on everything you want to know—from sharing details on how we source ingredients to our upfront approach to pricing and educational resources on the fragrance industry. No excessive markups or smoke and mirrors necessary.Dossier follows strict U.S. and E.U. cosmetic safety guidelines to ensure all our products are formulated using ethical and sustainable practices and well-sourced, top-quality ingredients. Our fragrances are 100% non-toxic, cruelty-free, vegan, and eco-friendly. So, now, you can indulge guilt-free.In an industry that profits off creating an air of exclusivity and making luxury feel aspirational rather than accessible, Dossier encourages experimentation and self-expression via fragrance. We don’t feel the need to dictate trends or tell you which scents are best for you.Dossier carries three main collections: Dossier Originals (in-house exclusive scents), Dossier Impressions (designer-inspired perfumes), and Dossier Home (designer-inspired candles and room diffusers).Ready to rewrite the rules of luxury fragrance? Step into our perfume house today.
Dossier (dossier.co) has 2,799 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Ryl M.
Top tier customer service
Response from DossierAug 31, 2026
Top tier and we will wear that title proudly! Thank you, Ryl! 💛
Michael
Scammers! They trick you into a $40/month subscription you don’t want. Then they tell you they’ll apply the payments to a future purchase at checkout, as well as discounts. Except you get to the checkout and the credit does not show up and the discounts disappear.
Response from DossierAug 31, 2026
We are really sorry this was your experience. Credits and discounts not showing at checkout is definitely not how things should work and we want to fix this. Email us at [email protected] and let's go through everything together!
ToiMaree
I cannot thank Dossier enough for their outstanding customer service! I accidentally entered the wrong shipping address when placing my order. As soon as I realized my mistake, I reached out to their support team. They jumped into action immediately, intercepted the shipment, and made sure the package was safely redirected to my correct address. Thanks to their quick response and efficiency, the package arrived just in time for my son's birthday. The product is amazing, but their helpful and caring team is what truly blew me away. I will definitely be a returning customer!
Response from DossierAug 31, 2026
Birthday saved at the last minute?! That is honestly the kind of mission we live for! So happy the team came through when it mattered most and that your son had an amazing birthday! Thank you for trusting us and we cannot wait to be part of more special moments! 💛🌸
Erick H.
After not receiving my package on time, I contacted customer support and they fixed the problem and resolved my fragrance as promptly as possible.
Response from DossierAug 21, 2026
Thanks for sharing your experience, Erick! Don't hesitate to contact us for any info or assistance we can provide. And welcome to the Dossier family!
Thibaud
★★★★★ I’m very satisfied with my order and the customer service. The team was professional, responsive, and very helpful. Thank you for the excellent service! I highly recommend you. 😊
Response from DossierAug 20, 2026
Thanks for sharing the love, Thibaud! Your feedback means the world to us, and we can't wait to have you back!
Pau
El servicio para resolver fue excelente, recibí una fragancia que no solicite y el personal fue muy amable al responder mi queja. Me dieron pronta solución y en todo momento fueron muy atentos. Acabo de recibir mi fragancia sin ningún costo adicional. Excelente servicio :)
Response from DossierAug 19, 2026
¡Gracias por compartir tu experiencia, Pau! El verdadero servicio se demuestra cuando solucionamos los imprevistos de forma impecable. Nos alegra mucho saber que ya tienes tu fragancia contigo. ¡Disfrútala mucho!
Melissa
I like that the company helped me with a shipping problem. Uni uni has an AI chatbot that was not helpful. Dossier was able to resolve my issue using real people and not AI chat bots.
Response from DossierAug 18, 2026
Thanks for the feedback, Melissa! We are always here for you. ❤️
Mireille M.
Fue mi primera compra. El pedido llegó sin problemas y los productos perfectamente empacados. Tienen aromas muy lindos. Creo que volveré a comprar
Response from DossierAug 17, 2026
Gracias por compartir tu experiencia. Nos alegra que tu primera compra haya sido impecable y que los aromas te hayan gustado. Esperamos verte de nuevo pronto.