DossierReviews of dossier.co

Update - I got an email from Dossier's customer support this morning. They lied to my face, claiming that I "subscribed to" D+ during my last purchase....even after I had already told them that I did not. I used to love Dossier as a company, and I love their fragrances. Unfortunately, that changed today and I will never buy from them again as I caught them, red-handed, committing credit card fraud. See below for more details: I was reviewing my latest credit card statement and saw a Dossier charge of $43.57 on 3/24/2025. This caught my attention as I have not placed an order in months. I checked my email to see an order confirmation for a monthly D+ subscription, which I neither initiated nor authorized. (Furthermore, I do not even have a Dossier account. I only ever checkout as a guest with my Shop account.) THIS IS LITERAL FRAUD. There is a process to refund the charge and cancel the subscription, which I did. However, if I do not see the refund within a timely manner, legal action will be taken. If you have ever ordered from directly Dossier's website, please take a close look at your credit card statements!

I emailed customer service and within 20 minutes all was fixed!!

They really helped me with all the problems I had with an order and access to my account and in a very efficient way!

I had an issue with my return, but Dossier handled everything with such kindness and professionalism. They couldn’t provide a return label due to a platform issue, but they immediately refunded my order and even let me keep the fragrances as a gift. I was truly touched by the gesture! Their customer service is one of the best I’ve experienced—quick responses, genuine care, and a willingness to go above and beyond. Special thanks to Andrew for the thoughtful and supportive communication throughout.

What an experience and great customer service! Hats off to you staff of DOSSIER! I love the floral Marshmallow is the best fragrance and I get so many compliments!! Thank you for your fantastic customer service!! Marti Veigel 💥

I absolutely LOVE Dossier ! They make wonderful high quality fragrances affordable, and I pretty much buy exclusively from them. Recently, however, I was disappointed when I exchanged a purchase. Although everything was done properly, weeks passed without any notice, or the new fragrance arriving. I finally emailed customer service and learned that the exchange (done in early March) had not even been processed yet ! At least it was done IMMEDIATELY following my email, so “All’s well that ends well”. I now await my exchange purchase and hope for a timely delivery.

It has been a wonderful experience with their fragrances and customer service! Totally recommend!

I had a problem, but they figured it out very quickly.