Dora A.
Customer service was amazing
Customer service was amazing. would buy from there again!
Response from DossierSep 2, 2026
Amazing customer service and another purchase in the future? Dora, we’ll happily take both! 😍

Dossier is the perfume house for the next generation. All products are crafted in Grasse, France, using the same craftsmanship standards as traditional French luxury houses. Dossier has also invested in its very own Creative Lab to develop fragrances, crafted solely from premium-quality and sustainable ingredients. Dossier was founded to make premium fragrances and the world of French perfumery accessible to everyone. We value transparency and offer information on everything you want to know—from sharing details on how we source ingredients to our upfront approach to pricing and educational resources on the fragrance industry. No excessive markups or smoke and mirrors necessary.Dossier follows strict U.S. and E.U. cosmetic safety guidelines to ensure all our products are formulated using ethical and sustainable practices and well-sourced, top-quality ingredients. Our fragrances are 100% non-toxic, cruelty-free, vegan, and eco-friendly. So, now, you can indulge guilt-free.In an industry that profits off creating an air of exclusivity and making luxury feel aspirational rather than accessible, Dossier encourages experimentation and self-expression via fragrance. We don’t feel the need to dictate trends or tell you which scents are best for you.Dossier carries three main collections: Dossier Originals (in-house exclusive scents), Dossier Impressions (designer-inspired perfumes), and Dossier Home (designer-inspired candles and room diffusers).Ready to rewrite the rules of luxury fragrance? Step into our perfume house today.
Dossier (dossier.co) has 2,799 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Dora A.
Customer service was amazing. would buy from there again!
Response from DossierSep 2, 2026
Amazing customer service and another purchase in the future? Dora, we’ll happily take both! 😍
Victoria D.
Love this company so much. Been a fan and buyer since 2019 and I have never been disappointed. From customer service to product quality, I literally have zero complaints.
Response from DossierSep 2, 2026
Five-plus years and still going strong, Victoria? We seriously appreciate your continued trust in our scents and our team.
Susan G.
Delighted with the quality of the perfume received.
Response from DossierSep 2, 2026
Now that’s a compliment we’ll happily bottle up, Susan! It’s always lovely to hear when a fragrance checks all the right boxes.
Privat
I needed to change an order shortly after I ordered it and mailed customer service. The reply was almost instant and very helpful, I have the correct order now. Thanks!
Response from DossierSep 2, 2026
We love a smooth order rescue! So glad we could get everything sorted before your order went out.
Cynthia C.
Prompt and professional. I received an order that was not mine (I received my order without any issues) and reached out to let Dossier know. Their response was prompt and professional. I was happy with my order, but also happy with their customer service.
Response from DossierSep 2, 2026
Your order was right, but you still took the time to flag someone else’s! That’s seriously appreciated, Cynthia.
Maria E.
Great costumer service!
Response from DossierSep 2, 2026
We’re so glad our team took good care of you! 💛 Thanks for the shoutout, Maria!
Anonymous
Ordered some perfumes and then saw a few days later that they were having a sale and I was still within my return window and had not even opened the boxes. I asked if they could do anything for me on the price given this situation and they said no. I found this bizarre because I could actually just return these for no fee and place a new order with the sale and get more for the same money; so that's exactly what I did. They donate the returned perfumes to charity so in the end, I got more for my money and the charity got something but I just find it an odd approach from the business when it would have made more sense and less waste to just give me a partial refund for the price difference in the sale. In terms of the perfumes themselves, I am not sure if it is the specific ones I got or an issue with the dossier brand but I don't find them very strong and have to reapply several times during the day. If I ever order one of their perfumes with a higher scent intensity and experience this I'll know and will post another review.
Response from DossierAug 31, 2026
We appreciate the honest feedback and we hear you on the price difference situation. We are glad you are still enjoying the fragrances though and for the longevity email us at [email protected] cuz we have some tips that might help! 💡
Anthony C.
I had a defective nozzle on my cologne bottle and all I had to do was send a video via WhatsApp to show Dossier the problem and once confirmed they replaced it. They stand behind what they sell...that means alot
Response from DossierAug 31, 2026
This made our day! We stand behind every single bottle we send out and we are so happy we could make it right quickly. Thank you for trusting us and for taking the time to share this! 🌸