Eb
Friendly and effective communication
Efficient and friendly customer support.
Response from DossierAug 22, 2025
Glad the team came through with the right mix of speed and kindness. Big thanks for your feedback, Eb!

Dossier is the perfume house for the next generation. All products are crafted in Grasse, France, using the same craftsmanship standards as traditional French luxury houses. Dossier has also invested in its very own Creative Lab to develop fragrances, crafted solely from premium-quality and sustainable ingredients. Dossier was founded to make premium fragrances and the world of French perfumery accessible to everyone. We value transparency and offer information on everything you want to know—from sharing details on how we source ingredients to our upfront approach to pricing and educational resources on the fragrance industry. No excessive markups or smoke and mirrors necessary.Dossier follows strict U.S. and E.U. cosmetic safety guidelines to ensure all our products are formulated using ethical and sustainable practices and well-sourced, top-quality ingredients. Our fragrances are 100% non-toxic, cruelty-free, vegan, and eco-friendly. So, now, you can indulge guilt-free.In an industry that profits off creating an air of exclusivity and making luxury feel aspirational rather than accessible, Dossier encourages experimentation and self-expression via fragrance. We don’t feel the need to dictate trends or tell you which scents are best for you.Dossier carries three main collections: Dossier Originals (in-house exclusive scents), Dossier Impressions (designer-inspired perfumes), and Dossier Home (designer-inspired candles and room diffusers).Ready to rewrite the rules of luxury fragrance? Step into our perfume house today.
Dossier (dossier.co) has 2,799 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Eb
Efficient and friendly customer support.
Response from DossierAug 22, 2025
Glad the team came through with the right mix of speed and kindness. Big thanks for your feedback, Eb!
Francisco C.
Highly recommend this product. See you soon. I will buy more and add to my collection.
Response from DossierAug 22, 2025
Nothing better than hearing you’re already plotting your next pick, Francisco. Collections like yours keep us inspired!
Kristina C.
Always love your products and customer service!
Response from DossierAug 22, 2025
It’s the best feeling to hear both the scents and the team are hitting the mark. Big thanks for this, Kristina!
Ronnie
I’ve never had better Customer Service then I experienced with Dossier. I had a problem with an order delivery, not their fault, and the response was quick, personal, immediately rectified. Not to mention also their fabulous products. I ordered the Ambry Saffron Baccarat fragrance. Just divine. Can’t wait to try some other fragrances. Love this company!
Response from DossierAug 22, 2025
Ronnie, wow! Sorry you had to deal with a hiccup, but we’re so glad the team turned it around quickly. And we agree… Ambery Saffron is divine. Can’t wait for you to try more!
Andi Z.
Amazing customer service. Quick and professional. Offered solutions and were very kind with their help. Thanks again!!
Response from DossierAug 22, 2025
Andi, you just summed up exactly how we want service to feel: quick, professional, and kind. Thanks for sharing that!
Alexandra K.
I had a shipping error on my end and Dossier promptly helped me get it fixed. Excellent customer service!
Response from DossierAug 22, 2025
Alexandra, glad we could help untangle that shipping mix-up. Thanks for the kind words about the team!
Alberto
Excellent service, quick responses to questions. There was an error in my order, but they resolved it quickly. Highly recommended company.
Response from DossierAug 22, 2025
Yass Alberto! Quick fixes and clear answers are exactly what we want every time.
Simon T.
I have bought six fragrances from Dossier and absolutely over the moon with the ones I have received. I’m not in the position to spend hundreds of dollars on a scent to smell great and can’t justify it but these guys give me the chance to smell great and feel good at a much more affordable price. The presentation when I receive the fragrances is so incredible and the bottles look and feel premium too. Thank you so much. I look forward to buying more in the future.
Response from DossierAug 22, 2025
Simon, your review gave us chills (the good kind). Affordable AND premium vibes are the whole point, and we’re hyped you feel it!