Karley K.
Wonderful experience!
Wonderful experience!
Response from DossierSep 2, 2025
Karley, we love reading this! If the whole ride felt wonderful, then we did our job right.

Dossier is the perfume house for the next generation. All products are crafted in Grasse, France, using the same craftsmanship standards as traditional French luxury houses. Dossier has also invested in its very own Creative Lab to develop fragrances, crafted solely from premium-quality and sustainable ingredients. Dossier was founded to make premium fragrances and the world of French perfumery accessible to everyone. We value transparency and offer information on everything you want to know—from sharing details on how we source ingredients to our upfront approach to pricing and educational resources on the fragrance industry. No excessive markups or smoke and mirrors necessary.Dossier follows strict U.S. and E.U. cosmetic safety guidelines to ensure all our products are formulated using ethical and sustainable practices and well-sourced, top-quality ingredients. Our fragrances are 100% non-toxic, cruelty-free, vegan, and eco-friendly. So, now, you can indulge guilt-free.In an industry that profits off creating an air of exclusivity and making luxury feel aspirational rather than accessible, Dossier encourages experimentation and self-expression via fragrance. We don’t feel the need to dictate trends or tell you which scents are best for you.Dossier carries three main collections: Dossier Originals (in-house exclusive scents), Dossier Impressions (designer-inspired perfumes), and Dossier Home (designer-inspired candles and room diffusers).Ready to rewrite the rules of luxury fragrance? Step into our perfume house today.
Dossier (dossier.co) has 2,799 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Karley K.
Wonderful experience!
Response from DossierSep 2, 2025
Karley, we love reading this! If the whole ride felt wonderful, then we did our job right.
J.P. M.
Great customer service....prompt and engaging interaction with customer.
Response from DossierSep 2, 2025
J.P., personal touch is our favorite note in the whole perfume pyramid. That’s the kind of connection we want every time!
Tana
Bottle arrived broken. Dossier quickly sent a new one. Excellent customer service. Excellent fragrance. Love the Floral Honeysuckle. Dossier is such a great value.
Response from DossierSep 2, 2025
Tana, broken bottle = worst unboxing ever. Glad the crew turned it around fast so you could actually enjoy that Honeysuckle moment. Appreciate you giving us the chance to fix it!
Nayieli L.
El producto muy bien, pero l empaque muy bien, pero el envío muy tardado.
Response from DossierSep 2, 2025
El perfume llegó de 10, Nayeli, pero sí, a veces la entrega se complica un poco en el camino. La próxima vez buscamos que sea mucho más rápida.
Carly A.
I would give 0 stars if I could. I ordered perfume from this company and realized right after placing the order that I had entered the wrong shipping address. I immediately reached out to customer service, but they refused to help—saying they “cannot” cancel or change the address. Instead of fixing a simple issue, they are knowingly shipping my order to the wrong address. Even worse, their “solution” was telling me to drive three hours to my old address to retrieve the package. That is absolutely unacceptable, especially since I purchased shipping protection. Customer service has been unhelpful and dismissive, and I’m left with no product and no resolution. I will be disputing the charge with my bank, and I want others to be aware before spending their money here. If this company is able to resolve my issue, I will gladly update or remove this review. But until then, it will remain posted to warn others.
Response from DossierSep 2, 2025
Carly, we know it’s a pain when things don’t go as planned. We do follow procedure once orders are placed, but a good rule of thumb is always to check the FAQs first before ordering (ours or any site you’re shopping from). It makes the shopping so much clearer. Also, peek at your inbox; we sent you an update.
A. M.
Customer service was quick and willing to help.
Response from DossierSep 2, 2025
Quick help, zero hassle? That’s how we roll, A!
Deniz
perfect customer service.thank you
Response from DossierSep 2, 2025
Deniz, you kept it short, but it couldn’t be sweeter. Perfect is exactly the kind of feedback that makes our day. Thank you!
Lina B.
This is an amazing perfume! My daughter even recognized it as my perfume (Daisy). Love!
Response from DossierSep 2, 2025
Yasss Lina! You know a scent’s good when even your daughter calls it out.