John G.
Dormeo is a racket.......
Dormeo is a racket.......Pay $300 with the so-called "free shipping" and "free returns". Donate the mattress, as it won't be taken back, and they'll refund me $125. When I purchased the mattress, there was NOT a $175 shipping charge. They get the entire cost of th mattress covered and purchaser gets 42% back! they don't care if you keep it or reject it.....Dormeo gets paid either. If you are a victim, notify the FTC and your local consumer protection agencies.
Response from Dormeo USADec 11, 2025
Thank you for taking the time to share your feedback. We’ve carefully reviewed your order details to ensure everything is accurate, and we’d like to clarify a few key points so you have the correct information. Your purchase was for a mattress topper, not a mattress. Mattress topper returns do not carry a $175 return fee. For toppers, the process is simple: donate or discard the item and provide us with proof, and we will issue a full refund. Additionally, we did not find any prior outreach from your email address, so our team has now reached out directly with clear, step-by-step instructions to help you complete your topper return as quickly and smoothly as possible. We hope you’re able to find the comfort and sleep you deserve. Take care!