Richard R.
I read Dormeos return policy
I read Dormeos return policy, as complaints on the bbb site are valid, here's what it says.100-Night Trial & Return Issues: Numerous complaints to the Better Business Bureau (BBB) allege that the 100-night trial is misleading, with customers struggling to get refunds. Some customers reported being told they must donate the mattress to charity, provide proof of disposal, or face difficult, expensive return processes, contrary to "hassle-free" expectations.
Response from Dormeo USAFeb 11, 2026
Our 100 night sleep guarantee provides a refund if you're not satisfied with the comfort of our products within 100 nights of delivery. We offer a variety of different solutions depending on the options available in your local area, so that there is always an easy and straightforward way of receiving a refund. We also offer prepaid return labels for products to be returned if necessary, often with our courier picking up the packages from your address.