Dormeo USAReviews of dormeousa.com

Dormeo’s customer service is exceptional! They accidentally sent me the wrong size topper, and after opening it and placing it on my bed, I realized it was a California king instead of a King size. They handled the exchange for the correct size and are resending me the correct size topper. I was skeptical ordering such an expensive bed topper but my poor sleeping and back problems prompted me to give this topper a try and I am very happy that I did. I still have a decent period of time to really try it out and decide if I want to keep it or not. Don’t hesitate on giving this a try if you’re having that problems in your bed or need a new mattress.This company will work with you to make sure you are happy!

Was not delivered when told

Order#2-288346 I bought dormeo back in February and per their refund policy, you can return it within 120 days no questions asked. First off this is a lie. When you ask for a refund they then tell you you can't have the refund until you prove you have taken it to a recycling center or donated it. You must prove donation with a receipt. Here in the Silicon Valley they have gone paperless and are given a PDF donation form. I sent this over to Dormeo and then the again changed what was needed for the refund and now said I needed a hand written receipt for the donation. I am so tired of companies lying and taking advantage of people. If you're not going to honor the refund policy don't offer it. The mattress topper and pillow ARE HORRIBLE DO NOT BUY THEM! Go to Walmart and get a memory foam topper. For the money you spend at Dormeo it's a crime. I have given it an honest try and am severely regretting ever purchasing it. The entire experience is horrible. Their product and their customer service.

Like sleeping on a cloud. It’s like a brand new mattress, but instead a topper, I’m impressed

The mattress topper gives comfort and support to my wife's bad back, improving her sleep

Product functions exactly as advertised….

I like the product. But, I don't like the contious pre approval transactions on my credit card every month. Its unprofessional and unnecessary and causes a major inconvenience.

I ordered a second pillow by mistake and customer service was gracious and quickly removed the mistaken purchase from my order and quickly refunded my money!! Great experience!! Ps. I love the pillow!!