Door to Door Storage Inc.Reviews of doortodoor.com

It is always a breeze dealing with Door to Door to fulfill our moving needs. They make it very easy and are flexible whatever the need.

The packing part of the D2D was punctual and efficient. Note that it takes at least 2 weeks for the unit to be shipped from east coast to west coast. Once my storage unit arrived in California, the terrible experience began. First, I was not able to schedule delivery of the unit until 10 days after it had already arrived in CA (that was the earliest date). On the day of my delivery, the unit never showed up. I called Customer Service and was told my delivery was "accidentaily cancelled." I was left rushing home from work and waiting for a unit that never arrived. D2D rescheduled my delivery for 2 days later. Again, I went home and had ppl ready to help me unload. The unit never arrived. I called Customer Service--oops, the delivery people from the local warehouse "forgot" to deliver! The following day I was at work when I got a call from a delivery guy, saying he was heading to my house and delivering the unit--when I wasn't there to receive it or unpack it. There seems to be a huge disconnect between scheduling at the central Customer Service center (where some of the nicest agents spoke to me, but were unable to help me) and the local warehouse. I definitely do NOT recommend using this service. It was the cheapest one I could find, but not having access to my belongings for 4 weeks was a terrible and extremely stressful way to move to a new city, and was not worth the savings.

I've used Door-to-Door twice now to move between CA and TX and they were amazing. They were less expensive than their competitors by 25%-50%. They were on time, friendly, helpful, and efficient. Dropping off the container, picking it up, and getting it to its destination went smoothly both times I've used them. I also used their storage services in Hayward, CA and that was great too. It's slightly more expensive per month to store with them than with a normal self-storage place, but since my container was already packed and I only needed 3 months of storage, it was well worth it. To access the container you have to give them 24 hours notice (before 12pm the day before) but then you can just drive straight up to your container to access it in their giant warehouse (after showing ID and signing in, etc.). These folks are all great and I absolutely 100% recommend them!

When it came down to the actual move we found out that our sales person from Door to Door, Skip Holland lied to us about a number of things. Including, drop off terms, loading terms, waiting to load terms (and the associated fees) and last but not least return delivery times. Door to Door cost us an immense amount of stress. Our driver literally threatened to drive away and not take our crates and Daniel Ortiz (transportation manager was on speaker phone and O.K.'d this threat) even though we were specifically told that not only would it OK to leave our crate over night, but in the case that it couldn't be left all night a driver would wait for us to load. We were told our crate would be shipped in 1 business day when in fact it was not shipped until the following Monday (3 business days). We were told that Door to Door owns Public Storage, so our storage facility was 100% verified OK for leaving crates over night, that turned out to be a lie. We were told our crate would be delivered to our new house in 1 week, it was delivered in 2. When I checked the fine print in the email it did say 2 weeks, but Skip Holland told me 1 when I was about to pay for our shipment. It is VERY obvious they work on commission. We had to camp inside our house with no furniture or clothes for a week. They charged us for their mistakes. We were originally told we would be charged $40 per 30 min it took us to load, but on site they tried to up that fee to $50 per 30 minutes. We were only in this loading situation because of THEIR mistake, yet we were being charged. We had 2 crates. Skip Hollad tried to tell us "no big deal you can load each crate in 15 min" that was a joke (or lie however you want to interpret), we had to hire 2 men last minute to help us move costing us $300 and we BARELY got it done in 1 hour. It was stressful, expensive and honestly demoralizing to be lied to on so many levels. I kid you not, I called Skip about a mistake in spelling on our delivery address (their mistake) and he told me it was not a problem, the driver will figure it out. ARE YOU KIDDING ME?!? I called back and spoke to someone else who claimed to have revised it, but on the morning of our delivery I got a call from the driver telling me he couldn't find our address. Really terrible. Such a scam, horrible management on ALL levels. Their excuses for every offense along the way was "policy changed", so if you work with these guys expect all of this to happen to you and maybe even more because apparently "policy changes" everyday over there, and oh it's your fault.

great experience

I would absolutely use Door to Door again in a heartbeat! Flexible, and on time- I am a big fan.

I packed my parents' belongings, shipped them across the country and had them stored until I was ready for them. Door to Door was prompt, efficient and helpful inj every step of the process, and I recommend them highly.

We've used them twice for cross country moves and would absolutely use them again!