Door to Door Storage Inc.Reviews of doortodoor.com

Everyone was great to work with, especially Jim South and Jose, who dropped off and picked up my container. I felt supported and aided in my move at all times.

Everything went perfect. Just as we wished it to be. It was very easy and everything was explained well. We would use them again!

The folks at Door to Door were wonderful from the first time that I called for an estimate to the timing of the drop off for my furniture. Whether I was dealing with a driver or a customer support person, I felt like I could trust them and that they would take care of my belongings.

Talking with my salesman, Skip, at the beginning of everything, I explained that we were preparing our house to put on the market and that we did not yet know where we were moving. His response was that that was no problem. Everything with the first phase of our transaction - delivery & storage of the pods - went well. When it came time to schedule delivery to our new home - 25 min from our old home - I was told that it was outside the delivery area and that there was no fee that would facilitate delivery to that address. In the Services Agreement it states the following: "Delivery Area/Distance from Warehouse Facility: Door to Door’s delivery areas vary by market, and may be limited by the local geography or topography of a given market. Door to Door’s standard delivery area typically includes the delivery zip codes within 25 miles of the market’s warehouse facility. Additional Fees and Charges may apply for deliveries that extend beyond Door to Door’s standard delivery areas." This to me, meant that areas outside the standard delivery areas would require "additional fees and charges". The language is very misleading. In the end we had a few options. Pay to have the pods delivered back to our old address prior to moving and unload all 3 into our home and then pay our movers and additional $600 to include those items in our move. Pay a moving company the quoted $1700 to go to the storage facility and get our stuff and deliver to the new address. The other option, which we ended up doing since it cost us the least, was rent a moving truck ourselves, go to the storage facility and get our stuff and move it to our new house ourselves. When I told the salesmen that we did not yet know where we were moving he didn't attempt to clarify the terms. He simply said no problem. I feel the company misrepresented its services, purposely using ambiguous language in order to get as much money out of their customers as possible. Selling a house and going through a move are stressful and expensive endeavors. Thanks to door to door, a lot more stress was added to the situation. We chose to rent a truck and get our belongings ourselves to avoid giving the company any more money than necessary. During this mess the customer service rep that I dealt with true seemed to try to help me. For that, I am grateful. But she was unable to get any results. Not only will I NOT recommend this company, but I will warn people away from them. I've already warned every real estate agent I encountered during the sale of our home.

This was the first time using Door-to-Door. It got set up OK but the representative who assisted me didn't seem very confident in the information (pricing) she was providing. I paid extra for expedited delivery and was supposed to get a follow-up confirmation but that never happened. On the front end, the actual drop off and pick-up was super easy and the delivery person was great. On the other end however, there was some hassle in getting it delivered when we wanted it (had to place a few calls.) It all ended OK and our possessions arrived in good shape but communication could have been better.

Exactly as advertised, on time and great customer service. Door to Door was, by far, the cheapest financial option but we didn't feel as if we sacrificed any quality. If we move again they will be the first call we make.

Terrible customer service and communication about my account with the customer (me) and between the staff. I was told multiple different things regarding questions and concerns I had and the same person never called back. I asked numerous times to speak to a manager but they were "unavailable at that time" and never called back. At the end of my storage time, I had better customer service and felt like some one was actually listening, but I still ended up paying more than I felt necessary and the "credit" they gave me for the inconvenience ($25) barely made a dent in the bill.

We had no problems scheduling the containers. Since we are in the Midwest (MI), Door to Door works with a moving company who brings the containers and the guys loads the stuff into them which really helps since they know how to maximize the space. I used them twice since I initially sent 3 containers to WA with stuff for an apartment and left the furniture and things I wanted while I was trying to sell the house. When I sold the house, I had them come again and got another 3 containers at a discounted rate since I used them for the first 3 containers. The first set of containers arrived when they said it would and they picked them up on the day they would. No problems. I am assuming the drop off and pick up of the second set of containers will go as smoothly as the first.