Door to Door Storage Inc.Reviews of doortodoor.com

The sales rep was very helpful with scheduling my storage delevery - he suggest I take 2 units which in them end I used both. Had he not made that recommendation I would have had a horrific move. Thanks for the great service!

Their service is reliable, they are reasonably priced, they usually contract with quality people. I like Door to Door. They have helped me move a few times.

An easy experience. I love the fact that when I did need to get something from my pods they were placed outside for me to conveniently access them with no hassle of finding the location.

There was more damage to contents than we expected and we are very experience at packing & moving. Everything was covered appropriately with blankets and packed TIGHT. Everything else went very smoothly. The whole process was very smooth at the front end, a few minor snags at the unloading stag. Drivers on time and courteous. Christian was absolutely excellent at guiding us through this process. He was always available, patient & knowledgeable. I would highly recommend Door to Door for local and cross country moves

This is a great company with excellent and honest costumer service. Everyone involved was attentive and helpful. They explained my shipping options well and clear and gave me the best rates in the market.

I've used Door to Door multiples times in the past and typically have had great experiences. As a returning customer this time around, service seems to have gone downhill a bit. Poor communication (they used to telephone with appointment reminders, ETA's, and to let you know when they were billing you and for what). Now, most communication is done via email with no advanced notice of what is to come. Book your drop-off appointment way in advance!!! Typically in the past, I'd need only a few days notice but this time Door to Door could not accommodate my drop-off request for another 10 days. I even offered to pay an expedite fee but to no avail. To be fair, may be location specific (LA area).

We enjoyed working with Door to Door storage. I started the process a few months in advance and the sales rep kept in touch as I made my plans. He answered questions honestly and promptly. The storage units were delivered by a friendly guy who worked with us to place them to our satisfaction. And they were picked up promptly on the day we agreed upon. Now they're in storage - so can't comment on that part since we won't open the units for a couple years when we return from our travels.

Worst moving experience ever. They call themselves a moving company, but they would not deliver my boxes to my new address without a $1,000 fee, and would only only deliver on a Saturday even though I gave them three weeks notice. So, I had to rent a truck and go to their warehouse and unload all of the boxes into a rental truck and bring them to my place myself. DO NOT use Door to Door!! Here is my email to Customer service: My customer ID is 165627. Megan in the call center has been assisting me, but I wanted to write a note to discuss my concerns. I dealt with Michael when I made the initial call. When I called to inquiry about the your service, I gave Michael my address of xxxx New Market, MD. It is ~46 miles from your Beltsville Warehouse. With that distance, I was told I would have to pay extra for an extended delivery zone. I said no problem, and the boxes were delivered. I told him we were looking to buy a place, but did not know where. I also asked, what if we moved to Florida, and he said no problem we can deliver there. Fast forward to now; we have bought a place and the address is xxxx Grasonville, MD which is ~44 miles from your Beltsville Warehouse. I called on June 21 and spoke with Megan. I told her we wanted to have our boxes delivered on July 12 and picked up on July 15. Even though my new house is slightly closer to your warehouse then my old house, I expected to have to pay the same extended delivery fee. Imagine my shock when I was told my new house in not in your service area. I thought this had to be a mistake. You are a door to door moving company and when I click on Maryland on the map on your website, the entire state of MD highlights. I never dreamed that a moving company like your self would not deliver 44 miles away. You will deliver my stuff to Florida, but not to my new home 44 mile away, even though you picked up from my old home 46 miles away? Know where on your website does it show limited delivery areas. Your service agreement states Door to Door’s standard delivery area typically includes the delivery zip codes within 25 miles of the market’s warehouse facility. Additional Fees and Charges may apply for deliveries that extend beyond Door to Door’s standard delivery areas. I understand this and thats why I paid extra from my old house. I am hoping this is all a mistake and you will confirm my delivery of my five boxes on July 12. And here is the response from Lindsay: As requested, I’m following up with you via email to break down the options available. The first one would be to have the delivery to your new home in zip code 21638, for a total cost of $1,000. This is a delivery/pickup that would have to take place on a Saturday, which would mean overtime hours and is one of the reasons for the higher cost on top of going to an area that is not serviced. The second option is docking out at the warehouse. The cost for this would be $100 and can be done any time Monday-Friday between 10am-4pm or Saturdays between 8-11:30am. So, they had no problem driving 46 miles to pick up my stuff, but would not drive 44 miles to drop it off.