Jackie
Big help! Just as explained
We used door to door to move from Texas to NY. The unit arrived on time and was picked up and delivered as promised.
In 1996, Door to Door revolutionized the self-storage industry by introducing portable, containerized storage in Seattle, Washington. The idea caught on quickly on the West Coast, and today Door to Door serves numerous metropolitan areas across the nation.In 1999, we took the logical next step and began offering self-service moving to our customers with the same commitment to exceeding their expectations. Today, Door to Door’s corporate headquarters is located 20 miles south of Seattle in Kent, Washington.Over the years, some companies have chosen to copy our product as closely as possible, while others claim that they have a better container. In either case, they all struggle to match our industry leading customer satisfaction ratings and enviable record of protecting possessions.Door to Door is committed to delivering quality moving and storage solutions as well as the kind of Exceptional Customer Care you will recommend to your friends and family. Through all of your life transitions, we’ll be here to take care of you.
Door to Door Storage Inc. (doortodoor.com) has 202 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Jackie
We used door to door to move from Texas to NY. The unit arrived on time and was picked up and delivered as promised.
Mary
Easy to set up drop-off, pick up and delivery. Friendly and professional service. I've used them for 2 cross-country moves and would definitely use them again!
Abraham
Great communication throughout the process, everything worked perfectly
James
Our move from California to Florida with Door to Door was very professional.
Ashley
Nightmare experience. Moving is stressful enough this company made it worse. Never delivered our pods had to hire movers to take to their facility. STAY AWAY!
Samantha
I moved from DC to Boston last month and used Door to Door. They dropped off 2 pods, we loaded them, and they picked them back up. They brought them to a storage facility in Massachusetts and then dropped them back off at our place a month later when we moved in to Boston. It was easy to organize the drop offs and pick ups, even when I had to reschedule. I have a one-bedroom apartment and 2 pods just barely fit all of our stuff, despite the fact that we were told 1 pod might work. That's the only reason I'm giving them 4 stars. Their price was lower than other companies, but other companies also had much larger storage containers.
Christina
We recently used Door-to-Door for a cross country move and had a great experience. Not one item arrived broken, and we were able to talk to people quickly every time we had a question. The only thing that would have made it outstanding would be an online platform to track your shipment or reschedule the drop off and pick up of containers, as that was the only element that was a bit complicated and required a bit of time on the phone. Nothing about our service was ever bad when calling in, but it took a bit of time and a learning curve to understand the buffers that were required on both ends. Anyway, the containers were easy to load and picked up and dropped off just as requested, so we would happily recommend to friends and family!
Jeff
That's it....cool product but it's expensive and the customer experience is very inflexible.