Door to Door Storage Inc.Reviews of doortodoor.com

We ordered 2 DoorToDoor containers for a move from California to Washington. The folks on the phone were helpful and polite. They were unwilling to help with one of the permits we needed, but did tell us who to call to get the permit. The containers were dropped off and were, frankly, atrocious. Exposed nails and screws all over the place. Broken, cracked wood, these things were falling apart! It wasn't square by a long shot and shorter by a few inches than was stated. We spent extra time hammering nails out so that 3 inches worth of nail didn't stab us in the eye or damage our goods. We bought some cheap fabric and lined the whole inside to protect against the busted wood and splinters. Once they picked up the containers we needed to wait a full two-weeks for delivery so, maybe go on vacation and then move in to your new home. The drivers were all experts with their forklifts and got the containers into locations that seemed impossible. We were astounded at their skill and speed. I probably won't use DoorToDoor again, but I'd try a different wooden container company.

Excellent customer service, always came on time.

The container is too small that required me to rent 3 instead of one medium size from other vendor(s). Too small means the hard boarded surrounding doesn't allow to pack multiple items stacked, ended up using 3, not filled. Also, my items inside are broken in pieces.... Never again from this vendor. Also, they charge you for rescheduling fees where they don't give enough time in the first place. They don't bother not keeping their pick-up schedule. No a fair deal. Their refund processing is too slow... Too many problems with Door-to-Door!

They messed up on both pick up and drop off. I had to do everything myself because their sales and customer service people are incapable. Their sales people promise you service that doesn't really exist! Later when you wait for the service and it never shows you have to start solving problems for the company. Put simply: take your business elsewhere, anywhere really just not door to door.

Great experience, and I had absolutely no issues! Would recommend!

Excellent communication. Drop off and pick up on time. currently pod is in storage until my son finds a new apartment . Rates for this were lower than other storage options.

Great experience.

We booked Door to Door service to move from Virginia to California. We had to work with very tight deadlines, and only had 3 weeks to move! Door to Door worked with us to determine the best way to get our boxes so they are delivered when we needed them. They called us and let us know that we can drop off the boxes ourselves, and that would shorten the delivery time. When it came to delivering the pod to CA, they worked with us to ensure that the delivery date worked for us. They called us back when an earlier date opened up. The driver arrived in the time window indicated by customer representative, and gave us a call when he was arriving. He was very pleasant and worked with us to determine the best place to park. All of our belongings were intact, with the exception of one picture frame, which cracked. That's amazing considering the pod traveled across the country! I HIGHLY recommend this company, it really felt like they had our back and made our stressful move so much more pleasant. And their prices are lower than most of other companies. Do not hesitate to work with them. A special shout out to Karen VanBruggen, who went above and beyond to accommodate us and answer our questions. She was very pleasant and seemed to really care about her customers. I wish that everyone in the service industry was more like her.