Donner MusicReviews of donnermusic.com

Severe Quality Control Issues – Faulty Tuning Hardware I am extremely disappointed with my recent purchase from Donner. The instrument arrived with a faulty tuning mechanism, clearly visible and affecting its ability to tune and stay in tune properly. This is not a minor cosmetic issue—it directly impacts basic functionality and makes the instrument unusable as intended. What is most concerning is that this is something that should never pass quality control. Tuning hardware is a core component, and receiving a brand-new product with such an obvious defect seriously undermines confidence in Donner’s manufacturing and inspection processes. Aside from the tuning issue, no other problems have been identified so far, which makes the defect even more frustrating—it suggests a lack of final checks rather than shipping damage. I am now forced to go through a return and replacement process for a product that should have been fully functional out of the box. This experience has significantly lowered my trust in the brand, and I would strongly caution potential buyers to carefully inspect their instruments immediately upon receipt. Quality control at this price point should be far better.

Très mauvais piano. Il est dit que les touches sont lestés pour un effet comme sur un vrai piano c’est faux, c’est du plastique on a l’impression de jouer sur un piano d’enfant avec le bruit du plastique.

Avoid this shop. Soon as you do purchase, they don’t care about customers. Ignoring your emails, or replying after 4-5 days. I get my piano after 17 days. Worst experience ever.

Have been writing to Donner customer support for over two weeks about getting my guitar fixed .., the headphone jack is not built well and has become unusable … I have heard back at all … they suck

I placed an order on Saturday the 8th and was told delivery would take a maximum of 3 days. Almost immediately the tracking with Evri showed the parcel was delayed, and after that there were no useful updates at all. The tracking later changed to say the parcel had “missed the connection to the courier,” but there was no explanation and no indication of when it would actually be delivered. I contacted customer service twice to ask what was going on and haven’t had a single reply. No explanation, no reassurance, nothing. Being completely ignored when there’s an issue is unacceptable. Because of this, I’ve lost all confidence that my order will arrive, so I asked for it to be cancelled and requested a full refund. Very disappointing experience overall. Poor communication and unreliable delivery — I wouldn’t recommend ordering from them.

Not received my guitar over two weeks from ordering. Customer service emails aren't responded to, so I'm unable to get a refund. They've used Evri for delivery (well, supposedly), who are equally useless and won't engage with my complaint. Really poor experience leaving my son with out his Christmas present. Wish I'd looked at these reviews first.

I ordered an electric drum kit for my daughter for Christmas. Poor wording on the website meant I did not realise the item would not be available for shipping until after Christmas. Should just be a simple cancellation and refund offered but oh no... several weeks/ emails later and I'm still no closer. Terrible customer service.

awful company, DO NOT BUY!!!