Donner MusicReviews of donnermusic.com

Donner Music is a horrible scam company. They need better customer service and won't process returns. Should rebrand the company as Donner Family Music

J’ai passé une commande SP000624136 Donner Music France le 31.01.26. Le piano que j’avais commandé n’a jamais été expédié, alors que le casque est arrivé seul. Le service client est quasiment injoignable et ne donne aucune solution. Ils disent contacter le transporteur sous 3 jours ouvrés pour régler le problème, hors il est indiqué que le piano n'a jamais été expédié donc le problème ne vient pas du transporteur. 2 semaines plus tard, aucune solution, et désormais un mail pour prévenir de l'absence du service client pendant 2 semaines pour cause “Nouvel An chinois”. Quelle incidence puisque j'ai contacté le service client français ? Et que le piano est senscé être expédié d'un entrepôt allemand comme indiqué sur le suivi DPD.. J’ai demandé remboursement ou expédition immédiate, mais aucune action concrète n’a été faite. Actuellement en contact avec la DGCCRF pour récupérer mon argent, je ne peux que vous déconseiller fortement d'acheter sur Donner Music France.

Avoid! Zero stars if that was an option. Complete shambles to order, mix ups with payments, cancelled orders but no sight of refund, yet automated emails about preparing for despatch despite cancelling orders! Quick to grab your money, unlikely to send your purchase. No customer service, cannot be contacted. Avoid at all costs!

I ordered an upper-tier digital piano and added a bench to my order as a bundle. There was no indication these items would be delivered separately. After a week of waiting for the bench following the piano delivery, I had to contact customer support multiple times to try and figure out where the bench was. They directed me to the shipper, who directed me back to Donner. After three total weeks the bench arrived. I went to register my purchase and my account seems to have been deleted - likely because I left a one star review which doesn't appear to align with the cherrypicked four and five star reviews on their website. Piano quality is okay. The audio sample on the website is way better than reality, but quality could be worse. I appreciate the weighted keys. Would not recommend.

I bought the Hush 1 acoustic guitar. It doesn't turn on. It's taken me nearly a week to get a reply and now they want me to send a video of me replacing the battery and plugging in earphones. Pathetic stalling tactic. I don't even know how to get a refund or send it back. They have no phone number. One call might sort it out. This in 21C is disgraceful customer suppport

Avoid Donner! We purchased the DDP100 as a starting keyboard for my daughter as she began lessons. The piano comes with (only) a 1 year warranty. It broke at 1 year and 1 week. We reached out to Donner to explain the issue, and were told it was related to faulty mechanics. They also told us they wouldn't provide a refund or new piano because it was out of warranty. There is no way to speak to a person on the phone and they take DAYS to respond to emails. Very frustrating as this was clearly a defective unit and not related to wear and tear. You are much better off looking for a lower end, trusted brand like Yamaha, Kawai, or Roland.

Produkt anders als erwartete- angeblich 30 Tage Rückgaberecht. Aber: Retouren werden systematisch verzögert und faktisch verhindert. Rücksendeetikett bzw. Adresse werden nicht herausgegeben, stattdessen endlose Standardmails. Produkt soll quasi originalverpackt zurück, was mit EU-Widerrufsrecht nichts zu tun hat. Die Website erweckt den Eindruck einer großen Marke – tatsächlich ist es wohl ein China-Shop mit deutschem Lager. Deutsches und europäisches Verbraucherrecht wird hier ausgehöhlt. Als Käufer fühlt man sich schlicht hingehalten und um ihr Recht betrogen. Nicht empfehlenswert.

I tried to cancel an order from Donner well before it was picked up from the warehouse by UPS. I didn't receive a reply to my emails until after the order was delivered. Donner subsequently contacted me by email, excusing not replying sooner due to being too busy with their sale. I was offered a 10% credit. I do not want a credit. I replied, I sent multiple emails and submitted a form on Donner's website requesting an RMA, etc., to enable me to return the order. I also stated that, because Donner admitted fault in not cancelling the order due to being too busy with sales, I should not have to pay for return shipping. I also stated that I did not open the box; the seal is intact. I attached photos of the box showing all sides and the intact seal. Donner has not responded. I also attempted to phone Donner at the phone numbers published by Donner on its website; Donner is not taking any calls at any of their phone numbers. I also messaged Donner's customer service through Donner's Facebook page; A bot replied with a boilerplate message, not customer service. If Donner does not reply to me with an RMA, etc., to enable me to return the order and refund the full purchase price and taxes, I will contact the credit card company and file a chargeback because of Donner's non-compliance with its order return policy. Update: After filing a chargeback, and more interactive messaging and delayed responses from Donner, I was able to send back the guitar. I did not receive a refund from Donner, I was reimbursed through credit card chargeback. I could have kept the guitar after the chargeback was approved but I didn’t. Donner paid for return shipping.