Donner MusicReviews of donnermusic.com

Billiges China Produkte werden als hochwertig vermarktet. Erstattung langwierig und schwierig. Die 5 Sterne Bewertungen hier, die besagen, hurrah, ich habe mein Geld wiederbekommen (das mir sowieso zusteht) sagen einfach schon alles.

I requested a cancellation of my order within the 14 day cooling period and before shipment of the item. Donner refused to grant the refund, which is a breach of UK consumer contracts regulations, instead offering a £25 refund. Avoid this company at all costs, they do not have a good customer service department and are a scam company.

Bonjour J ai recu le banc mais pas le piano C est inquietant qd meme….sans aucune info. Pouvez vous m appeler svp car vous etes injoignables Merci Commande SP000617134

What a joke. No product and no response to email inquiries. Not to be trusted IMO

We bought a keyboard for £310, supposedly reduced from £388. It arrived in good time, well packaged but unfortunately, lots of the keys were stuck down. I spent a couple of weeks firing emails off asking what to do and eventually got a reply saying they were looking into it. Then silence for another fortnight. Fortunately, I'd paid by PayPal so after a month of silence, I opened a dispute amd immediately escalated it. At this point, instead if the desired refund, they sent another piano. This one was even worse - the case was smashed and about a dozen keys were completely struck down. I went back to PayPal with photos, videos and emails and they refunded immediately. I took both instruments apart and assembled one working keyboard from the parts but it's awful. It's half a tone under all other instruments so impossible to play with other musicians, or to ise for recording. Some of the instrument sounds also vary wildly in tuning. In short, it's a poorly built disaster with no redeeming features. Avoid this company at all costs.

Claims that their Ebay store is independent and now refusing to send a piano they have in stock on their website. Claims that there was a manufacturing error and they can't get me another one. Seems like they didn't want to sell it to me at the price I had paid as they were happy to take my money, just not to send the item. I'd avoid all Donner products now to be honest. Ludacris customer service!

I totally lost trust in Donner. I made the mistake of ordering a DST 600 guitar from Donner. I paid for the guitar and my account was charged, Donner has not shipped the guitar after over 2 weeks. Donner sent an email saying they were investigating and would resolve in 3 days, but that was 12 days ago. I have sent 8 f/u emails but Donner Service does not respond to anything. I hate to leave disparaging feedback because I am sure it's a great guitar. Just a warning to be careful sending your money to Donner.

this is OUTRAGEOUS- a piano delivered all tattered i try to return no one to contact finally no contact but a delivery coming on the day which then was cancelled at the last minute - not only have i lost money on this piano but days work - this is AWFUL