Maria C.
Total Regret
First I want to say, I wish there was an option for zero stars. This was the worst decision I could have made for my personal finances. Please beware before doing this. After a year almost to date of signing on with the program, and after two lawsuits by American Express, I am ending up paying more monthly than I did before signing up. They promised me they would be able to negotiate good amounts for my two credit card balances, but because my monthly deposit was low, to fool me into thinking I was going to be able to really save money, the funds accruing in the account were taking a long time to accumulate and they were not working to get anything settled. Amex, I am sure, had no idea I was on a debt relief program. Done with Debt told me to stop paying by credit cards, so I did and that was a huge mistake. They didn't settle the accounts until both creditors filed lawsuits against me. This is no small thing. They mention that creditors can sue, but they don't say that the lawyer fees come out of the money you are putting in to pay down the debt owed. Additionally, the lawyers are terrible and bow to whatever the credit card companies want. They get paid basically to just do nothing but file paperwork that won't help your case at all. I needed to allow two increases in monthly withdrawals to settle the lawsuits, which brought my credit card payments above what I was paying last year. Plus now, Done With Debt is collecting a fee from me for processing my payments to Amex. This is a total scam. I would have been much better off getting a bank loan. My credit at least last year was good and I would have been able to do that. Now I'm stuck and in so much worse shape financially and emotionally than I was last year. Please triple think before doing this.
Response from Done with DebtApr 2, 2025
Thank you for sharing your feedback. We’re truly sorry to hear about your experience and the challenges you've encountered. Our goal is always to provide clients with realistic expectations, personalized strategies, and ongoing support throughout the debt resolution process. We understand your frustration and take your concerns seriously. We also noticed you left a similar review on our Google page and that our attempts to follow up and speak with you directly have gone unanswered. We’d still welcome the opportunity to review your case with you in detail and address the specific issues you’ve raised, including settlement timelines, legal communications, and any concerns about fees. Every client’s situation is unique, and while we do disclose the possibility of creditor legal action, it’s clear that this outcome caused unnecessary stress. We would appreciate the chance to work with you to see if there’s anything further we can do to help resolve your concerns and bring some clarity to the process. Please reach out to us directly at [email protected] when you're ready. We genuinely want to help.




