Matt B.
I am 18-months in
I am 18-months in, on two accounts. One of the accounts is under settlement the other is not. Patience is a must; they are easy to get in touch with and willing to guide you through the dashboard, so you understand. Any updates or status is basically your responsibility to acquire through the dashboard. They have not once contacted me with updates. As I said if you want to know where you stand you do the research, they will talk you through it, but you got to call them. I will see how it ends up.
Response from Done with DebtSep 4, 2025
Thank you for taking the time to share your experience—and for staying committed to the program for 18 months. We’re glad you’ve found our team easy to reach and helpful when guiding you through the dashboard. That’s exactly what we aim for. You're right that patience is key, and we understand the desire for more proactive updates. The reality is, our settlement partners are resolving thousands of accounts every single day, and as much as we’d love to personally notify each client of every status change, doing so would be overwhelming—you’d probably be tired of hearing from us! That’s why we lean heavily on the dashboard to give you 24/7 visibility, while making sure our team is always available when you reach out. Still, your feedback is incredibly valuable and helps us keep improving. We're here to support you all the way to the finish line—and we look forward to delivering results that exceed your expectations.