Domi Outdoor LivingReviews of domioutdoorliving.com

Response from Domi Outdoor LivingJul 20, 2026

Thank you so much for your wonderful review! We’re thrilled to hear that your 4 kitties are already loving the new screen house—and a TV inside sounds like the perfect setup! We really appreciate your honest tip about assembly; that’s great feedback for future customers. So glad you pushed through the heat wave to get it up, and we hope you enjoy many cozy fall evenings in it this season. Thanks again for choosing us! 🐾🍂

Response from Domi Outdoor LivingJul 18, 2026

We're so glad to hear it arrived on time and that the installation instructions were helpful! Thanks for sharing your experience—enjoy your new gazebo!

Response from Domi Outdoor LivingJul 17, 2026

Sorry for hearing that, our Customer Service Team has sent you an reply regarding a solution via email with [email protected] this email address, you may check that and we can proceed with finding a solution that would meet your expectations:)

Response from Domi Outdoor LivingJul 16, 2026

Thank you for your honest feedback! We sincerely apologize for the dried-up caulk—that’s definitely not up to our standard. You may reach out to our support team via email address [email protected], and we’ll find a solution for you regarding this matter:) So glad to hear the curtain hooks arrived quickly and, most importantly, that you’re loving your gazebo! That truly makes our day. 😊 Enjoy your outdoor space!

Response from Domi Outdoor LivingJul 16, 2026

Thank you so much for your kind words! We're so glad Domi could make it work for you. Going the extra mile for our customers is what we're all about. Enjoy your new side tables!

Response from Domi Outdoor LivingJul 16, 2026

Thank you for your report. We sincerely apologize for the damage upon arrival. We have reviewed our packaging protocols and will reinforce them to prevent recurrence. You may send us the repair cost details and photos of the damage for our records via [email protected] and we can proceed with the compensation processing. We want to make things right.

Response from Domi Outdoor LivingJul 16, 2026

Thank you for your feedback. We completely understand your concerns regarding weight capacity, snow load, and heat insulation. Please note that our wall-mounted gazebo is designed primarily as a shade and light-weather shelter, not for heavy snow loads or frequent foot traffic on the roof. The top panels are engineered for structural integrity under normal use, but they are not rated to support standing weight during installation—we recommend using a stable ladder or scaffold and distributing pressure evenly across the frame, not the panels, when fastening. For snow accumulation: we advise clearing snow promptly if it exceeds 4–6 inches, as 10 inches may exceed the design threshold. As for heat penetration, the metal panels are treated with a reflective coating to reduce solar gain, but they are not insulated; supplemental shading or a ceiling fan can help in hotter climates. We continuously improve our products based on real-world use, and your input is invaluable. If you have further questions or need installation tips, pls don’t hesitate to reach out.

Response from Domi Outdoor LivingJul 16, 2026

Thank you for your honest feedback—we truly appreciate it. We’re glad you love the gazebo, and we sincerely apologize for the installation difficulties you experienced. Your comments about the roof panel clips, sharp edges, and missing pre-drilled holes are extremely valuable. We’re already reviewing these issues with our production team to improve both product design and assembly instructions. In the meantime, we strongly recommend wearing gloves during installation (as noted in our manual), and we’re sorry that wasn’t clearer. We would also like to clarify the purpose of the plastic clips used for installing roof panels. These clips are not without function; they are specifically designed to prevent water leakage from the roof panels. We understand that installation may not always be straightforward and that the clips can occasionally fall out during the process. To address this, we generally recommend that customers use positioning tape to secure the clips in place during installation. Once the panels are fully installed, the tape can be removed. This approach simplifies the installation process and makes it easier to handle. Thank you for helping us get better. We hope you enjoy your gazebo for years to come:)!