Domi Outdoor Living Reviews | Read Customer Reviews of domioutdoorliving.com

Domi Outdoor Living Reviews | Read Customer Reviews of domioutdoorliving.com

Domi Outdoor Living reviews

Showing 19 reviews with 2 stars · Clear filters

Clarence T.
Oct 19, 2026
There
There. Pieces missing and had a contractor to put it together. Two weeks and no replacement parts, pictures have been sent. I am not satisfied with the service. Clarence Trudo
Response from Domi Outdoor LivingOct 20, 2026
We understand your disappointment — waiting two weeks for parts with no resolution is unacceptable. We have reviewed the records from our after-sales service team regarding your case. The reason for the delay in the parts was that we were unable to find out the specific part number you needed just according to the pics you sent. However, from the latest email, our after-sales team has now figured outthe part number and quantity you require and has sent you a new email. Pls help confirm the quantity of the small parts(Y1 parts) and the number of screws you need:) Domi Team
Report
Not H.
Oct 5, 2026
Keep sending me damaged replacement…
Keep sending me damaged replacement lids for original storage box lids that were damaged in transit . Something is wrong with mode of delivery or packaging or both .
Response from Domi Outdoor LivingOct 6, 2026
Apologies — this isn't normal, and we're treating it as a packaging/delivery failure. We resent the replacement lid for you on Sep 30, using DHL carrier. Regarding the packing/shipping issue, we will review the packaging and shipping processes again to improve the similar poor experiences that customers have encountered. The Domi Team
Report
JULIEN D.
Sep 24, 2026
RECEIVED YOUR FIRST SHIPMENT FOR 2…
RECEIVED YOUR FIRST SHIPMENT FOR 2 UMBRELLAS, ONE WAS DEFECTED, YOU SENT ME A REPLACEMENT THAT HAS A HOLE IN THE FABRIC. YOU SHOULD HAVE A PRODUCT QUALITY DEPARTMENT TO TEST ALL PRODUCTS BEFORE PACKING.
Response from Domi Outdoor LivingSep 27, 2026
Thank you for your feedback. We sincerely apologize for the quality issues you experienced. This is not the standard we strive for. We are reinforcing our quality inspection process to ensure every product is thoroughly checked before shipping. And our customer service team has followed up your issue accordingly, we will share you with the tracking info once the canopy is shipped:) The Domi Team
Report
Laurie M.
Sep 23, 2026
You send this knowing it could be much…
You send this knowing it could be much more simplified. 2ft roofing panels with 45 bolts Send eight foot roof support instead of something you build. You make things to fit In little boxes. The labor with 2 people and the amount of bolts would make me never buy your product again.
Response from Domi Outdoor LivingSep 27, 2026
Sorry, but I checked your product and it requires customer assembly, including the frame and the entire roof structure. We don't have a complete 8-foot roof structure to send you. All our products are shipped to customers packed in boxes. Sorry again for the inconvenience caused. The Domi Team
Report
Josh W.
Sep 19, 2026
Missing/ Damaged parts
My first time ordering from Domi outdoor living. I was unfortunately disappointed when I received my gazebo with missing screws two different type of screws were from the kit. Domi customer service quickly sent them to me after letting them know in an email. Later I found out two standing beams were visibly bent (maybe during shipping) so I decided I no longer wanted the order. A positive- Customer service were easy to work with and allowed me to return and put in for a refund. I’ve heard many good reviews about Domi, maybe I just received a bad order.That being said I’m not sure if I will be ordering again or going with another company.
Response from Domi Outdoor LivingSep 20, 2026
We appreciate your honest feedback and sincerely apologize for the issues with your gazebo. While we're glad our customer service could help, we know the overall experience fell short. Your trust means a lot to us, and we hope to have the opportunity to serve you better in the future. The Domi Team
Report
customer
Sep 12, 2026
Feels a little cheap
The delivery was quick, the price was fairly reasonable (it was more expensive than some Amazon options, less than luxury choices), but it feels cheap. I put a couple of screws in early on accident and the plastic was impossible to get the screws out of, I tried everything. Some of the holes didn’t match up when things needed to be layered, and getting the first side pieces in was horrible because everything is so flimsy. Not sure if I would buy it again, likely better options.
Response from Domi Outdoor LivingSep 13, 2026
We appreciate you taking the time to share this. We're sorry to hear about the flimsy feel and alignment problems. This isn't the experience we want for our customers. If you haven't finished the installation, any replacement parts are needed, you may feel free to contact our support team via [email protected] this email address— we'd like to resolve this for you:) The Domi Team
Report
Dan S.
Aug 21, 2026
Honest review
Generally, OK if you’re happy with a scratch and dent product. The company prefers to compensate you for damages done on packing or shipping stating these damages will not compromise the structural integrity of their product. The shipping insurance they offer when you place your order is really a fallback position that they take when addressing your damages. Proceed with caution.
Response from Domi Outdoor LivingAug 22, 2026
We appreciate your feedback and take it seriously. While we stand by the durability and safety of our products—even with cosmetic imperfections—we always aim for transparency. Our shipping insurance is offered as an extra layer of protection, not a substitute for careful packaging or quality control. That said, we understand your concern and will continue to review our damage-resolution process to ensure fair and clear communication. We encourage customers to reach out directly with any issues—we’re here to help find a reasonable solution. Regarding the final resolution, we have been communicating directly with you via email. As part of our proposed solutions, we can offer either replacement parts or a partial refund, and the choice is entirely up to you. After reviewing our previous email correspondence, we confirm that our team has already issued the finalized compensation plan for you. We value your trust and will keep working to improve. The Domi Team
Report
Jaimie P.
Jul 24, 2026
Terrible chairs
Terrible chairs. I am 120 lbs and the chair fabric just ripped while I was sitting on it. It is only 2 years old. These chairs are $244 for 2 and a table - ridiculous that is has “broken” in such a short period of time. I am not giving 1 star because when I initially bought this set they sent me used ones but they replaced them right away.
Response from Domi Outdoor LivingJul 25, 2026
we’re truly sorry to hear about the chair fabric ripping after only two years of use — especially given your light frame. This is not the durability we expect from our products, and we completely understand your frustration, particularly at this price point. We’re glad we could resolve the initial replacement issue promptly, and we want to make things right this time too. You may reach out to our support team directly with your order details and photos of the damage via [email protected] this email address, and we’ll do our best to find a fair solution — whether that’s a replacement, partial refund, or credit toward a future purchase. Your satisfaction and trust matter to us, and we take quality concerns seriously. We appreciate your patience and your willingness to share both the good and the bad — it helps us improve.
Report