Dollar Rent A Car UAEReviews of dollaruae.com

AVOID BY ANY MEASURE!! I took a car on a 6-months lease contract as they have given me a promotional rate for the first 3 months. The confirmation for promotional rate was shared by the agent in the email only and the contract showed the regular price for all 6 months. During the first billing cycle they overcharged me by almost 500 aed. In addition, i have been sent two invoices for 2 identical fines which were incurred at the exactly the same time. Tried disputing with no response from anyone (customer service, the agent, Accounts). Sent a formal complaint, no response either. Not even an acknowledgement. But I received another invoice demanding to pay the amount the was deducted a few days ago! The full amount and not the promotional. Cutting the long story short, i was charged the full amount penalty fee + 200 aed for early termination of the contract, which I decided to do after not being able to bear their non existence of customer service. Waited two days for anyone to collect the car from me and now, 5 days later, still haven't received the final inspection report which I signed off nor the final invoice! No responses to my follow ups, just another invoice and a link to pay the penalty fee which I was forced to pay to be able to cancel the contract!!!!!!!

I booked a certain car and got a different car. When I told them I booked another car they told me that they will contact me the next day to come to me with the right car and replace the car I got. The next day I could not get into contact on any number or WhatsApp. The guy at the counter even gave me his own company phone number to call him to arrange it the next day. Nobody picks up, responds or contacts me and so I am left with a car i did not book and was supposed to be replaced. The worst thing is they briefly responded on 1 number through WhatsApp and then never responded again

We used the services to rent a car for our visiting family and had a great experience. The pick and drop off was smooth, the staff extremely efficient and car was very clean and new. We will definitely use the next time for all our guests!

I had a very good experience renting a car from Dollar Car Rental. From the beginning till the end, the entire process was smooth and professional. The booking process was quick, and the staff explained everything clearly, including the rental charges, deposit, and terms and conditions. The car was delivered on time, clean, and in excellent condition. During the rental period, the customer service team was very helpful and responsive whenever I had any questions. The rental rates were also very reasonable compared to other companies, with no hidden charges. At the end of the contract, the collection process was easy and hassle-free. Most importantly, the security deposit was refunded within the promised timeframe without any issues. Overall, I am very satisfied with the service and would definitely recommend Dollar Car Rental to anyone looking for a reliable and professional car rental company.

Extremely disgusting team to send the staff under my residence calling it "force collection of the vehicle" . They can stoop this low for customers with them for almost 5 years. Sending someone without intimation under your residence in the name of "force collection" Pathetic team in the organisation. Saying their "customer service team had been in touch throughout", yes , they had been. Only to threaten and force collection and payment. Given payment settlement option until job securement and later to consolidate and give a payment plan, but the finance and collections team is way too ill mannered and unprofessional with an ego issue to show their win upon car collection. Team is full of threaten talks and ill behaviour. Most welcome to get whatever they can collect by any means. No force majeure flexibility. A 100 times all reviews are true about the company when people say they're all about money and a disgusting team.

Sherin Varghese was amazing, during the stressful wartime. She was professional, speedy and very friendly. Thank you 🙏🙏🙏

"I recommend Dollar Car Rental for the great service and affordable rates. Thank you Dollar."

I highly recommend Dollar Car rental for the exceptional service. We had a great experience because the transaction was smooth and their rates are affordable. Thank you Dollar!