Dollar DigReviews of dollardig.com

Response from Dollar DigJun 3, 2024

Hi, we began archiving older accounts that hadn't logged in quite a while earlier this year (this is our first time doing so in 10+ years). You may have signed up 10 years ago, or created an account via Facebook. In any case, the wrong email was sent out. We apologize for that, and sent out a correction email ASAP. Without knowing the details of your account, I can't tell when or how you signed up, but rest assured we do not buy or sell customer data.

Response from Dollar DigApr 6, 2024

HI Kyle, As noted in my other responses, I am terribly sorry for the delay. I have been quite sick and am just starting to recover. Unfortunately, I did not have a backup plan in place which is horrible (considering I am the owner and do all consumer facing tasks). I'm working on catching up and putting together a plan to insure something like this never happens again. Thank you for your patience. I hope you'll find it in your heart to forgive me and update this review.

Response from Dollar DigFeb 24, 2023

Hi, As mentioned in our emails to you, your IP address may have been associated with prior fraud activity (particularly if your ISP changed your IP, or you were on a public network), or if you have scripts/cookies blocked on your browser (which is also required for cashback to track properly), hence the reason you weren't able to login. At the bottom of the page, you can enter your email address so we can look into it and resolve the situation... which we did in less than half an hour. We also had notified you over a month ago the GameStop has a lot of restrictions - essentially only making cashback available on pre-owned items. Our Welcome email mentions that if you do not receive cashback in ten days, to please submit an inquiry, which you did not. We are unable to help customers who do not ask for help, as we have no way of knowing that you need assistance. We try our best to be responsive to support inquiries, but we aren't good enough to be able to read minds over the Internet. Sorry. Regarding your comment about TrustPilot preventing you from using totally 'normal' words, I'd have to side with them based on the language you used in your support messages to us, which included threats to 'destroy' us - a small business that consists of one person and part time dev/marketing. I'm sorry you feel the need to express your rage in such a condescending manner. Technology isn't perfect. Neither is Dollar Dig. We try, but we can't offer instantaneous support or force users to read merchant conditions, or even ask them to be patient for an hour or so. I am guessing this is one of the many steps you will take to 'destroy' a small business. As we have a limited budget, we appreciate any additional exposure you can provide us with. Thank you.

Response from Dollar DigJan 12, 2023

Hi Jiaxin, I'm sorry you feel that we are a scam, but we have paid out over $1.5 million in cashback to our users. Unfortunately, as with all technology, some things don't work perfectly. We can't simply rely on a screenshot showing you placed your order to award you cashback, because we do not know if we were actually credited with the sale (only the merchant can tell us that). If the merchants take time to respond, we do follow up with them, but we can not blindly award any user that claims they used our site (and didn't click any links after ours, return items, use a coupon plugin, etc). We'd be filing bankruptcy within a week. The short version is - we need the merchant to validate that your purchase was made and attributed to our site, so we can get paid the commission to pay your cashback. We have offered screenshots showing the status of your inquiry as well. We do everything in our power to make sure our users are happy and get their cashback, but we can not control whether or not the merchant feels the same way.

Response from Dollar DigJan 5, 2023

Hi Henadz, Your IP address may have been associated with prior fraud activity (particularly if your ISP changed your IP, or you were on a public network), hence the reason you weren't able to login. We received a support request 3 hours ago (after business hours, and the same time you posted this review), which we have responded to. You should have no issues logging in now. We would appreciate a revision of your review if possible. Thank you.