Dollar DigReviews of dollardig.com

Update 4/21/25: It's now been over a month since Support has replied at all, with two tickets again left unread. Withdrawals from December and March are still stuck in "Payment Requested". Thus I am forced to go back to my original 1-star rating. ------------------------------------- Update 4/9/25: DollarDig Support reached out and fixed the incorrectly Declined orders. However, the improvement stopped there. It's now been over 4 months since my initial withdrawal, which along with the new one still shows as "Awaiting Approval". Apparently even Support is unable to get consistent contact or any real answers from the owner. If the owner is really incapacitated to such a degree, then the site operation should be (and should have been) paused until it can be properly managed again. ---------------------------------------------- Not sure what to say other than that I hope to update this to 5 Stars eventually. I hate leaving bad reviews. I am a high-volume user of Cash Back sites, having earned (and been paid) 6-figures from each of the big name companies. When my main retailer was having temporary reporting issues on other Cash Back sites, I tried DollarDig. The same issue happened (as expected), but their support was incredibly responsive at getting the problem resolved and the orders credited. I was actually planning on increasing the discussion to see if it could make sense to start giving them a significant amount of my purchasing volume because I was so pleased with the support. But just like that, it changed. A couple of weeks later, nearly 40% of the orders suddenly moved to "Declined" status. Again, I've used these sites for years with this particular retailer and know what to expect. So I reached out to support again to inquire about what the problem was...only to not receive a reply this time. That was August 12th 2024, and the ticket still remains unanswered. Ultimately the $585.97 that didn't randomly decline became payable, so I requested a withdrawal (via check) for that amount on December 17th 2024. Nearly 2 months has passed again, and even that withdrawal is stuck in "awaiting approval" status. It's not a ton of money, but certainly disappointing to initially feel fine with putting ~$25k worth of spend through a new site hoping for a long-term relationship, only to be ghosted on both the support and the payout.

I have been using their service for a few months, there was no issue withdrawing money until October, but it has been more than 2 months my withdrawal request has been pending. It show ‘ awaiting approval’ like other people says. I contacted support and they said “The owner has been ill.” and no one has authorization. I guess he is in serious condition no to be able to authorize for over 2 months. There is no communication after this message. I was going to update the review since I got partial payment. Now I have been waiting for another payment since February, but no payment has been made yet as of April..... Not sure what is going on... Many of my transaction has become 'incomplete' I have about $ 600 withdraw request, it has been 3 months and now the page is gone...

This is my first time dealing with a cashback site that is not reliable. I requested a payment withdrawal and it has been more than a month, stuck in their "awaiting approval" status. I have communicated with them, but it sounds like generic excuses to not pay out. As of now, I can't recommend Dollar Dig, I would recommend going with Rakuten, haven't had any issues with them. I'll update this review if they make any progress with my payment request. UPDATE (Jan 2025): It took longer than expected, but I was finally paid. I'm updating the review from 1 star to 3 stars.

I have been with Dollar Dig for several years. They usually pay cash back as expected for small amounts - eventually. For larger amounts, they *always* fail to pay. I have one transaction for $6.xx that was declined and another for $12.xx that was declined. These are my 2 largest transactions with Dollar Dig in the last couple years and both were declined. Like most cash back sites, they are scamming people so they can collect the commission and leave the consumer with nothing. * Edit: The merchant's response is laughable and yet insulting. I have been with them a long time and been using cash back websites for two decades. I understand how everything works just fine. I have no issues getting what I am owed from the two well-known CB sites that start with R. DD just doesn't pay out anything more than a couple bucks in my experience. Anddd, they're gone. They just disappeared without paying their customers what they were owed. I called it!

No communication from customer services regarding issues with my account. Have tried to reach out multiple times and nothing so everything I earned is gone. Seems like a scam to me, I earn them a lot of money by shopping and I get nothing.

No communication. I have reached out like a dozen different times using different methods. I think the company is ghosting customers and now a zombie. Withholding payment

Since June 7th, 2024, I have been trying to get the issue resolved of not being able to log into my account. When attempting to log in, the message is: "Sorry, but there is an issue with your account. For more information to help, please contact us." Using the Contact Us on their website, I received the response below on June 9th: Sorry for the inconvenience. We just implemented a security feature to lock accounts that have not logged in for more than 12 months. We last show your account was logged into on 2022-02-06 11:46:18. However, there are "clicks" being registered to your account as recently as 5/19/24/ Are you running automation to make purchases? Also note that at the beginning of 2024, we started to access inactivity fees (per our terms and conditions - Link Not Allowed) to accounts that have not logged in for more than 12 months. This is based on the last active login. Since you have been active on the site with your account, we've issued a credit to your account to reverse the fees. Please log into your account from site today - otherwise your account will be flagged as inactive again based on the last login date. If you are using automation, please actively log into the site every few months or so to avoid the automated process from putting you back into the inactive pool. If you are not using automation, please let us know so we can research this further to determine why your logins are not registering. I did immediately attempt to login and received the same message. Since then, I have used contact us numerous times and emailed them at - Email Address Not Allowed. To date, I have not received any response and still cannot login. Update (11/06/2024): On 10/31/24 Dollar Dig replied to my review stating my account is active and has no issues. Immediately tried logging in again using multiple browsers and devices and continue to get: "Sorry, but there is an issue with your account. For more information to help, please contact us." Per their request, sent them another message. Six days later, no response and continue to not be able to log in. Obviously, there is an issue with my account.

very reliable cashback website