Anne C.
Dog Watch Installer - top tier
My most recent experience with Cole, our Dog Watch invisible fence installer, was amazing! He could not have been more helpful in assuring the installation was exactly where I desired and went into detail answering all of my questions regarding the installation and fitting and use of the collars. Cole’s time and gentle care when training my 6-month old JRT puppy to the fence and her 6-year old JRT “godmother” was so kind and effective. The dogs have distinctively different personalities and he treated each of them with the utmost respect and based his training on how each would respond individually. And he taught me how with the same patience he had shown my Jack Russell Terriers. Cole was spot on. I think within the first 3 days, both dogs understand their boundaries and know that they are safe inside. And lastly, yet actually first, Cole came to the property TWICE to complete the installation and training. I became acutely ill while we were both out in one of the fields discussing perimeters. Cole’s genuine concern for my well-being was exemplary. I told him I was going to the house and I would be fine, but knew he kept his eye out for me and had my back the whole way. When I texted and told him I was going to the ER, he said he would be happy to come back when I was feeling better. In the customer relations department this gentleman went the extra mile and in this day and time, it is a breath of fresh air dealing with good people.
Response from DogWatch Hidden FencesApr 19, 2023
Thanks so much for taking the time to leave us a review, Anne. We're happy you found Cole to be so supportive during your experience with DogWatch Hidden Fence of the Triad. Give our best to your pups, and don't hesitate to reach out if you need any further assistance!



