DogWatch Hidden FencesReviews of dogwatch.com

Response from DogWatch Hidden FencesApr 14, 2026

Hi Tammy, we appreciate your feedback and apologize for the issues you experienced after the sale. We aim to provide reliable products and consistent service, and will review your situation to see how we can improve our processes. If you would like to discuss this matter further, please feel free to contact our customer service team at 800-793-3436 Mon-Fri 9AM-5PM EST or send us an email at [email protected]. Thank you for bringing this to our attention.

Response from DogWatch Hidden FencesDec 10, 2024

Hi Calvin - We are sorry to hear about your broken receiver. We have contacted your local DogWatch Dealer, and he will be following up with you. We do include a lifetime Warranty on the receiver and transmitter and will replace if they are not working (i.e., “found to be defective by reason of improper workmanship and /or materials…”). We even replace them if they fail due to a lightning surge or because of the dog chewing on the receiver. The warranty is printed on the back of the Customer Order Form and can easily be found on our website (https://www.dogwatch.com/customer-resources/outdoor/outdoor-warranty/). Having said that, all warranty claims may be subject to dealer service charges and or manufacturer shipping and handling charges. If you have any further questions, please feel free to reach out to us at [email protected]. Thank you.

Response from DogWatch Hidden FencesJun 24, 2020

Please Contact us at Dogwatch of litchfield county when you can. Since we did not install the system and only added the collars, I am sure that we can help with some adjustments and add some additional training. Additional Training is needed when issues like this occur, but are easily fixed in a day or two. Sometimes this happens if the flags don’t stay up for the allotted time or the correction levels just need to be adjusted. We are committed to making all systems work. Contact us anytime.

Response from DogWatch Hidden FencesJul 10, 2019

Hi Linda - since posting our original response I have had a chance to look at your order as I wanted to ensure that our postal rates were correct. You ordered a repair kit and the cost of postage on this item is £4.50 inc VAT. Because of the size and weight, this has to be sent as a Small Package via the Royal Mail (1st class). The cost of this service via Royal Mail is £3.95 + VAT ( 20% VAT has to be applied as this is deemed as a service, it's HMRC rules) = £4.74. We then have to provide packaging as well so our postage charge does not actually cover the cost of posting the item. We are sorry that you consider our postage rates to be high - our postage costs are calculated by size and weight and are governed by the Royal Mail - HMRC dictate that we have to charge VAT on postage as it is a secondary service so 20% of the charge is VAT. Most items are sent in a large letterbox or recycled mailing bag which also incurs a cost as we are trying to move over to greener packaging. We have not increased our rates for 3 years despite recent increases from the post office. We also offer referral programs where we send batteries FOC as a thank you and some customers never pay for additional batteries or collar straps.

Response from DogWatch Hidden FencesNov 20, 2018

Oh gosh. That doesn’t sound good. We’d like to know more about this and we’d like to try to help improve the situation. Please contact Madge in Customer Service. (800) 793-3436 x614, M-F, 9:00am-5:00pm. Thanks.

Response from DogWatch Hidden FencesJul 19, 2018

Thanks very much for letting us know. Seems like we really missed on our follow-up. Our apologies. That is not typical of our Customer Service. We hope you will give us an opportunity to correct this. We will contact you right away! Thanks again for letting us know.