Yu-Anny
can't trust her anymore
its our second time bring our dog to boarding in Christina's place. after we picked our dog home, we found out our dog is lameness seriously. and during the boarding time-10 days, Christina didn't send any message telling us our dog is not ok!. during the boarding time, all the message she sent to me is our dog doing ok, he is playing with other dogs. However, after we picked him up, our dog is lameness. We even send messages to Christina for why our dog is lameness. And she said " oh it's because three days ago our dog laying behind the door and she closed the door without caution. " shouldn't you send me a message for this? No, she didn't send any message of telling me this do happen. after we taking our dog to the vet, and they said how would this happen? he got inflammation. have to take a rest and restrain his activities area for 5 days. it really makes me heartbroken and guilty I shouldn't out of town without my dog. And the medical fee is over $200, which is not a small amount of money, plus, might have to go back for the second time. I would not recommend Christina anymore, moreover, you guys should be aware don't let the careless people take caring of your beloved dog.
Response from DogVacayJan 7, 2017
Hello, Yu-Anny - Thank you for your feedback. First and foremost, we would like to apologize for any negative experience you have had with a member of our Host Community. We do hope your pup is okay! With every Vacay that is booked through DogVacay, your pup will be covered by our medical insurance in case of any unfortunate incidents that may occur during Vacay. Please know that our Trust & Safety Team is also available 24/7 to assist you in case of emergencies. If you haven't already, we highly recommend reaching out to our team to alert them to this incident so we can best assist you. Thank you, DogVacay

