Sandra
My pup
I wished there was a way to revise sitter review. Dog vacay did help in finding a sitter for our pup the company is great. But I would recommend to really meet and greet more than once with your sitter. After meeting with my sitter I did choose her to watch my pup. She did send photos but she was very hard to reach after she was watching my pup and in was out of state. I had returned and picked up my pup all was well So I left my review a little to soon. My sitter I had found out she was living in an apartment that did not allow pets.she was on meds because she was bipolar. I only found this out because of my pups new toys I had went out and bought was missing.i had called and was talking to her when she gave me all this info. She was to look for the toys and Mail her leash to me. None of that ever happened. Just check into who you leave your baby with. I do think dogvacy is a great site. I understand they can't check every single person. But you need to make sure of who your pet is with and let the company know.
Response from DogVacayFeb 25, 2016
Hi Sandra, First and foremost, we are so sorry to hear about this experience. We can't stress enough that this is in no way reflective of a typical DogVacay experience. Please know that I have forwarded along the information you provided to our Host Management team for review. We take our Guests and Guest pups' happiness and safety very seriously, and we are committed to having the strongest community of Hosts possible. The Host Management team exists not only to vet and approve new Hosts, but also to educate, support, and monitor our existing Hosts. That being said, if you would like to edit the original review you left for your Host, you are welcome to send an email directly to [email protected]. When reaching out to our reviews team, we ask that you please include the Hosts name, the updated review you would like to post, along with a star rating between 1-5. I truly hope this information is helpful! We again, send our sincerest apologies for this experience. We look forward to hearing from you and being of further assistance. If you have any additional questions or concerns, please feel free to give us a call at 855.364.8222. Kindly, DogVacay

