DogVacay is the leading online service connecting pet owners with over 60,000 loving sitters across the U.S. and Canada. With our five-star-rated sitters, 24/7 customer support, and daily photo updates, pet parents can travel or drop their furry friends off for daycare with peace of mind. And with DogVacay handling insurance, payment, and customer support, our sitters can focus on what they love most—animals!
DogVacay (dogvacay.com) has 3,002 customer reviews on Five Star Index, with an average rating of 4.9 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing3,002 approved reviews, newest moderated first
Elly
I love using Dog Vacay and I use it every time we go away. It's the next-best-thing to having a friend or family member watch Rex. I've always hated the idea of boarding my fur-baby and was told to use Dog Vacay by my dental hygenist! I'm so grateful to have found it- the app is easy to use and we have never had a negative experience.
Erika
We had a great experience wit DogVacay. The prices were reasonable and we were able to book last minute.
Becky
I love dogvacay. It is so easy to find great people to take care of my big dog. He has loved it every single time he has gone on his own little vacation.
Barbara
Stay away from this company. My dog was lost while he was in a pet sitter home and was hit by a car, his hip was dislocated and he needed surgery twice and physical therapy. Dogvacay just paid for the first surgery, they said the second one is not their responsibility. Of course, the second surgery was a direct result of the accident occurred during the vacay. Also I send a report from our Vet to DOGVACAy explaining everything and they are still saying that will not pay anything else. Now my dog will be lame the rest of his life and I have had to pay more than $5,000 in surgery and physical therapy.
Response from DogVacayJun 23, 2016
Hi Barbara, We first of all just want to once again apologize for your experience. Please rest assured that our number one priority is the safety and health of all of those in our Community; our Hosts, Guests, and both their pups alike! In the extremely rare instance we receive a call regarding an incident/injury we assure that the case is immediately passed to one of our Trust & Safety specialist to handle. This is an entire team trained to handle any type of emergency in addition to any type of Veterinary related inquiries and to ensure the pups receive the care they need. I see you have a pending case with our Trust and Safety team about Shaggy. Our Trust and Safety team is available 24/7 if any issue arises on vacay and will work with you regarding our medical coverage. Our medical coverage is there to protect pets while on vacay when they are sick or injured as a direct result of the vacay; but doesn’t cover any pre-existing issues or undiagnosed illnesses. Best, DogVacay
Devon L.
I truly feel like I hit pay dirt when I found my dog sitter on Dogvacay. It is a super easy site/app to set up and use. It has a vast surplus of dog sitter's/cities to review, meet and sift out the One that's right for you and your dogs.
Cynthia
MarissaM is the best pet sitt imaginable. My dogs love her and I know ey are safe there. She has helped me out when I needed it desperately, and I just can't say enough good things about her. Trust your pets to the best sitter available.
Leah
Great hosts that love your pup(s) as their own. Excellent customer support. Easy to travel knowing doggies are in good hands.
Roseann
Ruger, Carolyn and Mark were the best alternative to having a friend stay in our home with our pup. They are totally accommodating and we couldn't be more pleased. Our dog, Mazi is 9 years old and possibly the most important member of our family! She is with us most of the time so separating is rough. Having this family care for Mazi in their lovely home was really perfect. We heard about how she was doing daily with great photos. We plan to use them whenever we have a need. Not only was their care fantastic, but they are very reasonably priced. We can't thank them enough.
