Kelli
The truth will Always Come Out.
I felt so sad to find out what went on-My poor baby must have felt so betrayed that I was not there to protect him. I must tell you that after bringing my :My Baby: whom has NEVER been left with anyone nor has ever been hit nor beat had shown such a difference and a habit of fear and jumping away in fear to any quick movement- I contacted the sitter and point blank asked her if he had been hit and or repremanded and she admitted her boyfriend had indeed done so-..I am heartbroken I was not there to protect my poor baby. It has been nearly 3 months he is still having anxiety issues as well as nightmares. I must say I was impressed with the sitter herself as we were gone as she kept us updated daily with pictures and texts. I was so disappointed in the situation my poor baby had to endure- although not entirely her personal fault- I will not be using this service again.
Response from DogVacayDec 13, 2016
Hello, Kelli - First and foremost, I am so sorry to hear about your pup's experience. Please know that we take these allegations very seriously and we want to work with you to reach an appropriate resolution. We do have a team that hand reviews and approves each and every Host on our platform to ensure that each Host meets our strict expectations, and your experience is not a typical DogVacay experience. Please reach out to our Trust & Safety Team at your earliest convenience so that we can conduct a review of this incident. Sending our best, DogVacay