DogtraReviews of dogtra.com

7 days after purchase I still do not have my merchandise

The website would not take a password for a new customer. Had to reset it three times. Paying more than the item is worth for shipping United States Postal Service is ridiculous. I’ll not by here again.

I am very glad you have the little charging spring I needed and the price is awesome but they charge eight dollars shipping for something that would fit in a envelope with one stamp on it is kind of silly… If I did not need it so bad I would just make my own instead of getting ripped off, the girl I spoke with was really nice though

Dogtras website and. Customer service leave a lot to be desired. When you search for, a specfic item within the website you are redirected to Google sites with sites and I,to unrelated to dogtra website. As well the filters to help sift through the scrolling product list is not effective. Finally, in this day and age to charge for delivery,is archaic. And to have slow delivery is ridiclous. It was a Friday and overnight for 40 bucks for delivery in a Monday? Please! People use e collars for,a reaso, and cannot wait for these people to get with the times. Ridliclous. I will be changing collars as soon as I do research but to say these people need to get with the times is an understatement.

Its annoying to have to create an account to use a website. Honesty, it looks bad for the company and reduces trust and confidence.

Very disappointed in your lack of customer service. I asked a simple question regarding my Dogtra product. Your lack of response caused me to troubleshoot on my own and ended up buying a $20.00 battery which it turns out, I did not need. If you would have just responded to my request for information, I would have been able to get my Dogtra product working without spending any money unnecessarily. Had you helped me, you would have created a Raving Fan. However, your lack of response has instead caused me to look elsewhere for my future purchases.

I received the wrong part, it is worthless. They need to do a better job

I had a really bad experience with the warranty service. I request informations about the warranty and provided some pictures of my defective 1900 ncp unit. I tought​ that my broken receiver casing was warranty. I've been told to ship it to them for inspection. It ends with a $95.08 invoice plus $36 shipping and fees both way, witch is for sure more than the price of a new receiver. This without the warranty of a new unit. In the worst case scenario I was expecting to pay maybe the half of this amount I wrote them many email to let them know that this was ridiculous and they did nothing at all to help me. I won't buy dogtra products anymore in the future. I will buy from a company that is proud of the products they offer and that provide a better service experience.