DogtraReviews of dogtra.com

Response from DogtraOct 24, 2018

Hello Mr. Valentz, We want to first thank you for your review, we appreciate your time. We have looked into your issue and have found that we have attempted to send out the return label several times. All return labels do come for UPS themselves not directly from us. So this might be an issue of miscommunication. Since the return label route is not working for you we are more than happy to look in other ways in resolving this issue. If you can please give us a call it would be greatly appreciated. Our phone number is 1888-811-9111, our office hours are Monday thru Friday from 8am to 4:30pm PST. Again we apologize for any inconvenience this might have caused you but please give us a call so we can get this issue resolved for you as soon as possible. Thank you and we hope to hear from you soon. Sincerely, Dogtra Company Toll Free: (888)-811-9111 Office: (310)-534-0101 Fax: (310)-534-9111 Mon-Fri 8:00am-4:30pm

Response from DogtraSep 20, 2018

Hello Mr. O'Neal, Thank you for your feedback on letting us know of your recent experience with Dogtra. We apologize if our service did not meet your expectations and appreciate you taking the time to share your concerns. Our recodes show that the customer service manager has reached out to you about your concerns and experience. Again, we apologize for any misunderstandings but if you have any further questions please do not hesitate in emailing us at the email listed below. Sincerely, Dogtra Company [email protected] Toll Free: (888)-811-9111 Office: (310)-534-0101 Fax: (310)-534-9111 Mon-Fri 8:00am-4:30pm

Response from DogtraJul 6, 2018

Hello Ms. Elmore, We are very sadden to hear or your dilemma but we very much appreciate your feedback in regards to your recent experience with our customer service department. Here at Dogtra we do aim to give the best customer service possible. We understand that this can be a frustrating situation but we do attempt to rectify any situation as swiftly and effectively as possible. I did look into your situation with the repair department and I was able to see that your 280C receiver was in our facility for repair. It looks like we received your system on 5/31/18 and was shipped back on 6/5/18. The system was in our facility for a total of 4 business days and the repair was covered under warranty. Our records indicate that you have spoken to one of our customer service representatives this morning and a return label was issued to have your receiver returned for inspection. I would like to reiterate that we appreciate your situation and we are more the happy to assist you. We stand behind our product but there are steps that must be taken to accomplish any resolution. The first step is to have the receiver in question back in for respected along with the charger. Please be aware that the system will have to be in our facility for at least 5 to 7 days. Once it is here our head technicians will complete a thorough inspection and will determine the next step of action to resolve the issue (which could include replacement). We hope you take the return label so we can look into your issue as soon as possible. If you have any questions or concerns please do not hesitate in contact us. Sincerely, Dogtra Company Toll Free: (888)-811-9111 Office: (310)-534-0101 Fax: (310)-534-9111 Mon-Fri 8:00am-4:30pm

Response from DogtraJan 19, 2018

We would like to thank you for taking the time in placing a review for our company Mr. Reynolds. We did look into your order and found that the order was placed and shipped on 1/17/2018. The order was shipped as requested 3-Day Air, with UPS all shipping days are Business days. With your order placed on 1/17/2018 this means that it will be delivered on 1/22/2018, Monday. If you are interested we can always call UPS and change the address to where you will be on your trip. Please let us know ASAP so we can make the changes for you. Please contact us at 888-811-9111 or email us at [email protected] We apologize for any misunderstanding and we hope we can assist you in this matter. Sincerely, Dogtra Company

Response from DogtraJan 19, 2018

Thank you for your feedback Mr. Pope and we appreciate the effort and time in placing a review for us. We wanted to let you know that we do not have any promotions that offer $5 shipping. The options that we offer are $8 Priority Mail (via postal service) and UPS (Ground, 3-day, 2-day and Next Day) shipping. All shipping days are Business days. If you can please let us know what site shows the information so we can address this issue that would be great. You can call us at 888-811-9111 or email us at [email protected]. Thank you again and we hope to hear from you soon. Sincerely, Dogtra Company

Response from DogtraJan 17, 2018

We would like to thank you for taking the time and effort in placing a review for our company. We aim in having exceptional customer service. Because of this, we take all review and feedbacks very seriously in reaching this mark. We are very disappointing to hear of your experience with our customer service. We do aim to assist all of our customer with the best customer service experience we can provided. Our intention is to always correct any issue so our customers will have the best acceptable results. We do see in our system that we did speak with you on Jan 15th and offered a replacement unit with a return label to have the system that is not working to your satisfaction returned. We did advise you that the unit would go UPS Ground because unfortunately we are only able to expended shipping 3-Day which in your area is already UPS Ground. We apologize if there was any misunderstanding but we did attempt to rectify the issue in the fastest and most efficient way. We again would like to sincerely apologize for any poor customer service experience you had but if you do change your mind and would like to take us up on or offer please do not hesitate in call us (888-811-9111) or email us at [email protected]. Sincerely, Dogtra Company